Customer Introduction
37Games is a leading game development organization under 37 Interactive Entertainment, headquartered in Guangzhou with offices in Wuhan, Beijing, and Shanghai. The company has developed multiple successful titles, generating over RMB 80 billion in cumulative revenue from self-developed games, and has established strong expertise across massively multiplayer online role-playing games (MMORPG), simulation games (SLG), and mini-games.
Ragnarok Online: World Journey is positioned as a next-generation flagship title within the Ragnarok IP, delivering upgraded visual quality while preserving the franchise’s core identity. Built around a seamless open-world experience with low-fatigue gameplay design, the game brings players back to Midgard for a new chapter in the epic adventure.
Challenges & Goals
To support a highly competitive, action-driven MMORPG with a multi-region launch strategy, 37Games faced several critical infrastructure challenges:
The game’s action-oriented combat mechanics generate intensive real-time data exchange, requiring extremely high packet-processing throughput to ensure precise command delivery and state synchronization under high concurrency.
Seamless open-world exploration and dense multi-character interactions significant strain on server-side compute resources, particularly during open beta launches and holiday traffic peaks.
As a popular IP, the game is a frequent target for large-scale DDoS and CC attacks during major launches, updates, and live events, requiring robust protection mechanisms without compromising player experience.
Competitive gameplay is highly sensitive to network latency, making it essential to overcome cross-border routing complexity, packet loss, and jitter to deliver fair, smooth and real-time experience for players across regions.
Why Tencent Cloud
To address these challenges, 37Games selected Tencent Cloud for its high-performance, purpose-built game-ready cloud infrastructure:
Tencent Cloud’s accelerated network delivers tens of millions of PPS throughput with ultra-low internal latency, significantly reducing network I/O overhead and ensuring real-time responsiveness for combat and state synchronization.
Tencent Cloud SA5 cloud servers provide strong single-core performance and high memory bandwidth, enabling consistent performance during extreme scenarios such as high-density player interactions, large-scale battles, even during peak traffic periods.
The game fully integrates Tencent Cloud EdgeOne layer-4/7 security, pushing security and acceleration capabilities to edge nodes closest to players. Massive bandwidth reserves and intelligent traffic analysis mitigates large-scale DDoS and CC attacks while concealing origin IPs and establishing a multi-layered security protection system.
Tencent Cloud Global Application Acceleration Platform (GAAP) leverages a global backbone network and dedicated cross-region channels to optimize international routing paths, allowing players to connect via the nearest entry points and significantly reducing cross-border latency, packet loss, and network jitter across regions.
Highlighted Benefits
1.Smooth, Low-Latency Combat Experiences
High-performance compute and ultra-high PPS accelerated networking eliminate processing and network I/O bottlenecks, ensuring responsive combat, smooth player movement, and accurate skill execution for players worldwide.
2.Stable Operations During Traffic Peaks
The infrastructure reliably supports massive same-sever concurrency during open beta launches, major events, and peak updates, maintaining service stability under the most demanding scenarios.
3.Robust Security and Business Continuity
Edge-based security protection mitigates large-scale attacks without disrupting gameplay, ensuring high availability during critical commercial and live-operation periods.
4.Scalable Global Launch Readiness
Global acceleration and high-quality backbone connectivity enable consistent player experience across regions, supporting fair, consistent and competitive gameplay experience on a global scale.