Overview
Tencent Cloud Contact Center (TCCC) helps enterprises quickly build a customer contact platform integrating voice calls and online sessions. The Tencent Cloud Contact Center SDK supports embedding the communication workbench into enterprise's own business system, achieving seamless integration in as fast as 1 day. Open APIs support flexible further development. It provides enterprises with a solid, stable, and integrated unification communication base.
All TCCC APIs introduced in this chapter comply with the OpenAPI 3.0 specification.
You can call APIs to operate TCCC, such as creating a customer service account, new skill group, or skill group call.
For information on all APIs supported by TCCC, see API Overview.
Glossary
For common terms of the TCCC API, see the table below:
| Term | Description |
|---|---|
| SdkAppId | SdkAppId is a unique identifier assigned by Tencent Cloud for your Cloud Contact Center application to distinguish different business instances, retrieved from the Cloud Contact Center console. |
| SkillGroup A skill group is a key mechanism to differentiate employees with different functions. In practical applications, skill groups can be divided based on service type, common categories including but not limited to pre-sales service, after-sales service, and complaint handling. | |
| SessionId is the unique identifier for a call, used to distinguish different call sessions. |
Usage limits
For API parameter limits, refer to the parameter descriptions in the API documentation.
Getting Started with APIs
You can use the API Explorer tool to call APIs online.
This article uses binding an agent to a designated skill group as an example. The steps for making an API call via the API Explorer Tool are as follows:
Go to the API Explorer tool page. For more information about API Explorer tool usage, see Using API Explorer.
Call the CreateStaff API (https://cloud.tencent.com/document/api/679/49677) to create a customer service account.
Call the CreateCCCSkillGroup api (https://cloud.tencent.com/document/api/679/75751) to create a skill group and obtain the skill group Id.
Call the BindStaffSkillGroupList api to bind the agent to the specified skill group Id.
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