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Overdue Payment Policy

Last updated: 2022-06-28 22:47:17

    Overdue Payment Notification

    You will receive a notification when your account balance becomes negative.

    Overdue Payment Policy

    The overdue payment policies are applied from the moment when the balance drops to 0. The details are as follows:

    1. Within seven days, Cloud Connect Network (CCN) is still available for the account.
    2. Seven days later, the CCN instance becomes unavailable and the cross-region bandwidth drops to 0 Kbps if your account balance is still negative. However, the CCN instance retains and resumes service once you top up your account.
    Note:

    • If the non-stop feature is enabled, you can still use the product after your account goes overdue, and the billing continues. To enable this feature, please submit a ticket.
    • The pay-as-you-go CCN instance billed by monthly 95 percentile will be charged between 8 and 10 AM on the first day of the next month.
      For example, if you use such a CCN instance in November 2019, you will be charged between 8 and 10 AM on December 1, 2019.
    • All operations and status changes will be notified to Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, etc.
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