If you have paid for an SSL certificate order, but the application failed, the approval process was suspended, and the certificate was not issued, you can request a refund. This document describes how to do so.
Note:
If you use a discount or voucher for purchase, the discount amount and voucher will not be refunded.
A completed refund application cannot be canceled. Proceed with caution.
Directions
2. On the My Certificates page, select the target certificate order and click Refund.
Note:
If Refund is not displayed in your certificate list and the Pending Submission status is displayed in the Operation column, click the target Certificate ID to enter the Certificate Details page and click Cancel Application. Then, Refund will be displayed in the certificate list.
3. In the pop-up window, indicate your consent to the refund policy and click Next.
4. Click OK.
Note:
For a normal certificate purchase, the payment will be returned to your Tencent Cloud account by the proportion of the cash and gift cards paid for the purchase.
If you use benefit points for the certificate purchase, they will be returned to the corresponding benefit package.
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