- Release Notes
- Announcements
- Price Change to DigiCert SSL Certificates
- TrustAsia Root Certificate Update
- Domain Validation Policy Update
- SSL Certificate Service Console
- Multi-Year SSL Certificate and Automatic Review
- Notice on Stopping the Issuance of 2-Year SSL Certificates by CAs Starting from September 1, 2020
- Announcement on Stop Using the Symantec SSL Certificate Name After 30 April 2020
- Notice on Certificate Revocation Due to Private Key Compromises
- Notice on Application Limits for DV SSL Certificates
- Let's Encrypt Root Certificate Expired on September 30, 2021
- Product Introduction
- Purchase Guide
- Getting Started
- Certificate Application
- Domain Ownership Validation
- Operation Guide
- Certificate Installation
- Installing an SSL Certificate on a Tencent Cloud Service
- Installation of International Standard Certificates
- Installing an SSL Certificate on an Nginx Server
- Installing an SSL Certificate on an Apache Server (Linux)
- Installing an SSL Certificate on an Apache Server (Windows)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server (Linux)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server
- Installing an SSL Certificate (PFX Format) on a Tomcat Server
- Installing an SSL Certificate on a GlassFish Server
- Installing an SSL Certificate on a JBoss Server
- Installing an SSL Certificate on a Jetty Server
- Installing an SSL Certificate on an IIS Server
- Installing a Certificate on WebLogic Servers
- Selecting an Installation Type for an SSL Certificate
- Certificate Management
- Tencent Cloud Certificate Benefit Point Package Management
- Uploading (Hosting) an SSL Certificate
- Reminding Reviewers to Review an SSL Certificate Application
- Revoking an SSL Certificate
- Deleting an SSL Certificate
- Reissuing an SSL Certificate
- Ignoring SSL Certificate Notifications
- Customizing SSL Certificate Expiration Notifications
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Certificate APIs
- CancelAuditCertificate
- CreateCertificate
- DescribeHostUpdateRecord
- DescribeHostUpdateRecordDetail
- ModifyCertificateResubmit
- UpdateCertificateInstance
- UpdateCertificateRecordRetry
- UpdateCertificateRecordRollback
- CreateCertificateBindResourceSyncTask
- DescribeCertificateBindResourceTaskDetail
- DescribeCertificateBindResourceTaskResult
- UploadConfirmLetter
- DescribeHostTeoInstanceList
- UploadCertificate
- SubmitCertificateInformation
- ReplaceCertificate
- ModifyCertificateProject
- ModifyCertificateAlias
- DownloadCertificate
- DescribeCertificates
- DescribeCertificateOperateLogs
- DescribeCertificateDetail
- DescribeCertificate
- DeleteCertificate
- CommitCertificateInformation
- CancelCertificateOrder
- ApplyCertificate
- CSR APIs
- Data Types
- Error Codes
- Best Practices
- Automatic Solution for Implementing and Issuing Multi-Year Certificates and Binding Resources
- Apple ATS Server Configuration
- Quickly Applying for a Free SSL Certificate via DNSPod
- Enabling Tencent Cloud DDNS and Installing Free Certificates for Synology NAS
- Batch Applying for and Downloading Free Certificates Using Python-based API Calls
- Profile Management
- Troubleshooting
- Domain Validation Failed
- Domain Security Review Failed
- Website Inaccessible After an SSL Certificate is Deployed
- 404 Error After the SSL Certificate is Deployed on IIS
- “Your Connection is Not Secure” is Displayed After the SSL Certificate is Installed
- Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded
- Automatic DNS Validation Failed for a Domain Hosted with www.west.cn
- Host Name Field Cannot Be Edited in IIS Manager When Type Is Set to https
- Message Indicating Intermediate Certificates Missing in Chain Is Displayed When a Free SSL Certificate Is Deployed on IIS
- FAQs
- SSL Certificate Selection
- SSL Certificate Application
- Quota of Free SSL Certificates
- How to Fill In the Domains Bound to an SSL Certificate During the Application?
- Wildcard SSL Certificates
- Why Does the Order Status Not Changed After a Notification Email Is Received from a CA?
- Can the TXT Records for Domain Name Resolution Configured in the Certificate Be Deleted?
- What Is CSR?
- How Do I Make a CSR File?
- What Is Private Key Password?
- Forgot Your Private Key Password?
- Can an SSL Certificate Be Revoked?
- What are the differences between RSA and ECC?
- What Should I Do If the Console Prompts That "The Certificate Is Bound to Tencent Cloud Resources and Cannot Be Revoked" When I Submit an SSL Certificate Revocation Application?
- What’s the Difference Between Certificate Reissue and Reapplication?
- Which SSL Certificate Types Are Supported for Mini Programs?
- SSL Certificate Management
- SSL Certificate Installation
- What Should I Do If the Host Name Field Is Uneditable in the IIS Manager?
- How Do I Enable Port 443 for a Server?
- Why Does the Website Prompt “Connection Is Untrusted"?
- How Do I Install OpenSSL?
- How Can I Set TLS Versions for SSL Certificates?
- How Can I Combine an SSL Certificate Chain?
- Can Tencent Cloud SSL Certificates Be Used for WebSocket?
- How Do I Enable the IIS Service?
- What Should I Do If I Am Prompted That HTTPS Is Not Secure After Reapplying for Deployment upon Expiration of the SSL Certificate?
- SSL Certificate Region
- SSL Certificate Review
- SSL Certificate Taking Effect
- Is the Original SSL Certificate Still Valid After the Server IP Address Is Changed?
- How Do I Check in a Browser Whether an SSL Certificate Has Taken Effect?
- What Should I Do If GlobalSign Certificates Are Not Supported in Windows 7?
- What Should I Do If the Issue of a Free SSL Certificate Takes Too Long or Failed?
- SSL Certificate Billing and Purchase
- SSL Certificate Validity Period
- SSL Service Level Agreement
- Contact Us
- Glossary
- Release Notes
- Announcements
- Price Change to DigiCert SSL Certificates
- TrustAsia Root Certificate Update
- Domain Validation Policy Update
- SSL Certificate Service Console
- Multi-Year SSL Certificate and Automatic Review
- Notice on Stopping the Issuance of 2-Year SSL Certificates by CAs Starting from September 1, 2020
- Announcement on Stop Using the Symantec SSL Certificate Name After 30 April 2020
- Notice on Certificate Revocation Due to Private Key Compromises
- Notice on Application Limits for DV SSL Certificates
- Let's Encrypt Root Certificate Expired on September 30, 2021
- Product Introduction
- Purchase Guide
- Getting Started
- Certificate Application
- Domain Ownership Validation
- Operation Guide
- Certificate Installation
- Installing an SSL Certificate on a Tencent Cloud Service
- Installation of International Standard Certificates
- Installing an SSL Certificate on an Nginx Server
- Installing an SSL Certificate on an Apache Server (Linux)
- Installing an SSL Certificate on an Apache Server (Windows)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server (Linux)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server
- Installing an SSL Certificate (PFX Format) on a Tomcat Server
- Installing an SSL Certificate on a GlassFish Server
- Installing an SSL Certificate on a JBoss Server
- Installing an SSL Certificate on a Jetty Server
- Installing an SSL Certificate on an IIS Server
- Installing a Certificate on WebLogic Servers
- Selecting an Installation Type for an SSL Certificate
- Certificate Management
- Tencent Cloud Certificate Benefit Point Package Management
- Uploading (Hosting) an SSL Certificate
- Reminding Reviewers to Review an SSL Certificate Application
- Revoking an SSL Certificate
- Deleting an SSL Certificate
- Reissuing an SSL Certificate
- Ignoring SSL Certificate Notifications
- Customizing SSL Certificate Expiration Notifications
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Certificate APIs
- CancelAuditCertificate
- CreateCertificate
- DescribeHostUpdateRecord
- DescribeHostUpdateRecordDetail
- ModifyCertificateResubmit
- UpdateCertificateInstance
- UpdateCertificateRecordRetry
- UpdateCertificateRecordRollback
- CreateCertificateBindResourceSyncTask
- DescribeCertificateBindResourceTaskDetail
- DescribeCertificateBindResourceTaskResult
- UploadConfirmLetter
- DescribeHostTeoInstanceList
- UploadCertificate
- SubmitCertificateInformation
- ReplaceCertificate
- ModifyCertificateProject
- ModifyCertificateAlias
- DownloadCertificate
- DescribeCertificates
- DescribeCertificateOperateLogs
- DescribeCertificateDetail
- DescribeCertificate
- DeleteCertificate
- CommitCertificateInformation
- CancelCertificateOrder
- ApplyCertificate
- CSR APIs
- Data Types
- Error Codes
- Best Practices
- Automatic Solution for Implementing and Issuing Multi-Year Certificates and Binding Resources
- Apple ATS Server Configuration
- Quickly Applying for a Free SSL Certificate via DNSPod
- Enabling Tencent Cloud DDNS and Installing Free Certificates for Synology NAS
- Batch Applying for and Downloading Free Certificates Using Python-based API Calls
- Profile Management
- Troubleshooting
- Domain Validation Failed
- Domain Security Review Failed
- Website Inaccessible After an SSL Certificate is Deployed
- 404 Error After the SSL Certificate is Deployed on IIS
- “Your Connection is Not Secure” is Displayed After the SSL Certificate is Installed
- Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded
- Automatic DNS Validation Failed for a Domain Hosted with www.west.cn
- Host Name Field Cannot Be Edited in IIS Manager When Type Is Set to https
- Message Indicating Intermediate Certificates Missing in Chain Is Displayed When a Free SSL Certificate Is Deployed on IIS
- FAQs
- SSL Certificate Selection
- SSL Certificate Application
- Quota of Free SSL Certificates
- How to Fill In the Domains Bound to an SSL Certificate During the Application?
- Wildcard SSL Certificates
- Why Does the Order Status Not Changed After a Notification Email Is Received from a CA?
- Can the TXT Records for Domain Name Resolution Configured in the Certificate Be Deleted?
- What Is CSR?
- How Do I Make a CSR File?
- What Is Private Key Password?
- Forgot Your Private Key Password?
- Can an SSL Certificate Be Revoked?
- What are the differences between RSA and ECC?
- What Should I Do If the Console Prompts That "The Certificate Is Bound to Tencent Cloud Resources and Cannot Be Revoked" When I Submit an SSL Certificate Revocation Application?
- What’s the Difference Between Certificate Reissue and Reapplication?
- Which SSL Certificate Types Are Supported for Mini Programs?
- SSL Certificate Management
- SSL Certificate Installation
- What Should I Do If the Host Name Field Is Uneditable in the IIS Manager?
- How Do I Enable Port 443 for a Server?
- Why Does the Website Prompt “Connection Is Untrusted"?
- How Do I Install OpenSSL?
- How Can I Set TLS Versions for SSL Certificates?
- How Can I Combine an SSL Certificate Chain?
- Can Tencent Cloud SSL Certificates Be Used for WebSocket?
- How Do I Enable the IIS Service?
- What Should I Do If I Am Prompted That HTTPS Is Not Secure After Reapplying for Deployment upon Expiration of the SSL Certificate?
- SSL Certificate Region
- SSL Certificate Review
- SSL Certificate Taking Effect
- Is the Original SSL Certificate Still Valid After the Server IP Address Is Changed?
- How Do I Check in a Browser Whether an SSL Certificate Has Taken Effect?
- What Should I Do If GlobalSign Certificates Are Not Supported in Windows 7?
- What Should I Do If the Issue of a Free SSL Certificate Takes Too Long or Failed?
- SSL Certificate Billing and Purchase
- SSL Certificate Validity Period
- SSL Service Level Agreement
- Contact Us
- Glossary
Symptom
When you apply for an SSL certificate for domain validation and has added the corresponding operation, an error indicating a validation failure is reported after you click View Domain Validation Status on the certificate domain validation details page.
Possible Causes
Click View Domain Validation Status and troubleshoot based on the error message.
Using DNS validation
Cause 1: Specified DNS record value not detected. Please make sure you have added a specified DNS record for this domain or wait for the DNS record value to take effect
The domain is in unresolvable status.
The DNS record hasn’t taken effect.
Cause 2: Incorrect DNS record value. Check whether the record value is correct or wait for the DNS cache to update
The host, record value, or other information in the DNS record is incorrect.
After the information is corrected, the DNS cache hasn’t been updated.
Cause 3: A record value has been detected for your domain. Please wait for the certificate authority to review
The DNS cache or validation address limits CA from overseas accessing.
Cause 4: The certificate authority has approved your domain. Please wait for the status to change
The system has noticed the validation value but has not issued the certificate.
Cause 5: Too frequent operations. Please try again in 5 minutes
View Domain Validation Status is clicked too many times and thus limited by the CA.
Note:
If a CAA record for a non-Tencent Cloud CA is configured for the domain, an SSL certificate cannot be issued for the domain properly. Before domain validation, check whether a CAA record is added for the domain and remove it if any.
Using file validation
Cause 1: Specified record value not detected. Please check if you have added the specified record value for this domain or wait for the certificate authority to review
The validation file is not uploaded to the root directory of the website.
The website validation file cannot be accessed or the path is incorrect.
The website uses multi-level redirection.
Cause 2: The certificate authority has approved your domain. Please wait for the status to change
CA has approved but hasn’t updated the status.
Solutions
Using DNS validation
The DNS record hasn’t taken effect
It takes 0−72 hours for the DNS record to take effect globally. Please wait patiently.
The host, record value, or other information in the DNS record is incorrect
Check whether the record value on the Validate Domain page and that added to the DNS record is the same. If not, modify it.
After the information is corrected, the DNS cache hasn’t been updated
It takes 0−72 hours for a modified DNS record to take effect globally. Please wait patiently.
The DNS cache or validation address limits CA from overseas accessing
Please wait for the DNS cache to update, or check the website can be accessed through an overseas IP address. If not, open the website for the address.
The system has noticed the validation value but has not issued the certificate
The system has noticed the validation value and will issue the certificate in 15 minutes.
View Domain Validation Status is clicked too many times and thus limited by the CA
Do not repeatedly validate your domain. You can retry every 5 minutes.
Using file validation
The validation file is not uploaded to the root directory of the website
Upload the validation file provided on the Validate Domain page to the root directory of the website.
The website validation file cannot be accessed or the path is incorrect
Check whether the validation file is accessible and is store in the root directory of the website so that the file content can be viewed when the website is browsed. For example, if the certificate is applied for the domain
cloud.tencent.com, then, the validation content in the validation file fileauth.txt should be tencxxxent.
When you browse cloud.tencent.com/.well-known/pki-validation/fileauth.txt over HTTPS or HTTP, the browser displays the validation content tencxxxent.The website uses multi-level redirection
File validation requires the website to return the status code of 200 directly and does not support redirection. Therefore, you are advised to set the website to directly return 200 first and add redirection after the domain is validated.
The CA has approved the application but has not updated the status
You can wait for CA to update the status, or refresh the browser to see whether the certificate is issued.
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