tencent cloud

Problem Description

If your application is connected to a vendor channel, but a log similar to the following one is found in the application operation logs:

[OtherPushClient] handleUpdateToken other push token is :  other push type: huawei

Then it means that your application failed to register with the vendor channel. You can locate and troubleshoot the problem by getting the return code for vendor channel registration failure.

Troubleshooting Directions

Getting the return code for vendor channel registration

Tencent Push Notification Service SDK for Android provides the following ways to get the return code for vendor channel registration:

Filter application operation logs by the keyword OtherPush to find logs similar to the following ones and locate the return code for vendor channel registration:

// Huawei channel
// If filtering by the keyword `OtherPush` cannot find the return code, you can try the keyword `HMSSDK` and find the return code after `onResult` or `onConnect`
[OtherPushHuaWeiImpl] other push huawei onConnect code:907135702
n// Mi channel
[OtherPush_XG_MI] register failed, errorCode: 22022, reason: Invalid package name: com.xxx.xxx
// Meizu channel
[OtherPush_XG_MZ] onRegisterStatus BasicPushStatus{code='110000', message='Invalid appId'}
// OPPO channel
[OtherPushOppoImpl] OppoPush Register failed, code=14, msg=INVALID_APP_KEY
// vivo channel
[OtherPushVivoImpl] vivoPush Register or UnRegister fail, code = 10003

Troubleshooting by return code

You can refer to the official push documentation of each vendor to get the specific descriptions of return codes and troubleshoot accordingly. The table below lists some common error codes:

Troubleshooting other issues

• For Huawei Push, the push service needs to be enabled on the Huawei Push platform
  If you cannot get the Huawei token on your Huawei device, and the return code for vendor push channel registration is 0, then please go to the Huawei Push platform, check whether the push service is enabled for the application on the Development -> Push Service page and whether Push Kit and App Messaging are enabled on the Development -> Project Settings -> API Management page.
  
  

• For Mi Push, the push service needs to be enabled on the Mi Push platform
  If you cannot find the return code for Mi channel registration, please check whether the application's message push service is enabled on Mi Open Platform -> Push Platform.
  

• For OPPO Push, the push feature needs to be enabled first before messages can be pushed
  On the push service page on OPPO Open Platform, you can view applications with the service enabled and those not enabled. Among those not enabled, click the one for which you want to apply for push permission to enter the push service page and apply for enablement accordingly.

• For vivo Push, the push feature needs to be enabled first before messages can be pushed
  Go to vivo Open Platform -> Push Platform -> Message Push -> All Applications, click **Application Name to select the target application among all the created applications, and click Submit Application.
  

  Note：

  For some vendors, the push service will take effect around 5 minutes after it is enabled. If registration still fails after the push service is enabled, please wait a while and try again.

• The HMS version is too low
  Search for the keyword "HMSSDK" in the logs, and if a log similar to the following one is found, that is, connect versionCode is lower than connect minVersion, then it means that the system application "HMS" or "HMS_Core" is too old. Please retry registering after upgrading the application.

  I/HMSSDK_HuaweiApiClientImpl: ====== HMSSDK version: 20601301 ======
  I/HMSSDK_HuaweiApiClientImpl: Enter connect, Connection Status: 1
  E/HMSSDK_Util: In getHmsVersion, Failed to read meta data for the       HMS VERSION.
  I/HMSSDK_HuaweiApiClientImpl: connect minVersion:20600000
  I/HMSSDK_HuaweiMobileServicesUtil: connect versionCode:20301306
  D/HMSAgent: connect end:-1001
  

• Some vivo models do not support the push service
  vivo Push is supported only on certain newer models and corresponding OS versions. For more information, please see here.