Expiration Notifications
Last updated: 2025-09-30 11:43:31
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
Pay-As-You-Go VPN Gateway
Arrears alert
For pay-as-you-go resources, fees are deducted on the hour. When your account balance becomes negative, your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified via email and SMS.
Arrears policy
You can continue to use your VPN gateway for 24 hours from the moment your account balance becomes negative. We will continue to bill you for this period. 24 hours later, the VPN gateway will be isolated.
Within 7*24 hours after the isolation, if your account is topped up to a positive balance, the billing continues, and you can normally use the VPN gateway.
7*24 hours later, if your account balance remains negative, the VPN gateway will be deleted. All data (including the data of associated VPN tunnels) will be cleared and cannot be recovered.
Note:
For pay-as-you-go resources no longer used, terminate them as soon as possible to avoid fee deduction.
After an instance is terminated or repossessed, its data will be cleared and cannot be recovered.
Because your actual resource consumption changes constantly, the timing of a balance alert may deviate.
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