- News and Announcements
- Product Introduction
- Purchase Guide
- Free Demos
- Download
- Get Started
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- How to intergrate TUIChat independently in Uniapp（Vue2 & Vue3）
- How to intergrate TUIChat independently in Web（Vue2 & Vue3）
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- Live Room Setup Guide
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- Flutter Avchatroom
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
- News and Announcements
- Product Introduction
- Purchase Guide
- Free Demos
- Download
- Get Started
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- How to intergrate TUIChat independently in Uniapp（Vue2 & Vue3）
- How to intergrate TUIChat independently in Web（Vue2 & Vue3）
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- Live Room Setup Guide
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- Flutter Avchatroom
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
Operation Guide
Last updated: 2023-09-14 16:33:02
Caution：
The original billing mode of Chat was disused on December 26, 2022.
Customers who created Chat applications before December 26, 2022 use the original billing mode (details) by default. If you want to migrate to the current billing mode, contact sales or submit a ticket. Once migrated, the billing mode cannot be restored.
You can log in to the Chat Console and click the target app card to go to the Basic Configuration page of the app, where you can Upgrade, Modify feature configuration, Extend Developer edition validity period, or Disable app. For a comparison of billing plans and value-added services of Chat, see Billing Overview.
Upgrading Your App
1. Log in to the Chat Console and click the target app card to go to the Basic Configuration page of the app.
2. Click Upgrade in the Standard Billing Plan section of the app, and select a plan based on your needs.
3. Click Confirm to complete the operation.
After the successful upgrade, the plan for this app will be [Standard-postpaid] or [Premium-postpaid]. To adjust the configuration, you can Modify feature configuration or Disable app in the console.
Caution
The plan for the app can be upgraded from the Developer edition to the Standard or Premium edition, but the reverse is not supported. To use the Developer edition again, create a new app.
After the successful upgrade, the plan will take effect immediately, and the fees in the month of upgrade will be charged by day and the bill issued to your account within the first three days of the next month.
Modify Feature Configuration
The "Modify feature configuration" operation is available only when the plan for the app is [Standard-postpaid] or [Premium-postpaid]. This operation may incur corresponding fees. For price details, see Pricing.
1. Log in to the Chat Console and click the target app card to go to the Basic Configuration page of the app.
2. Click Modify feature configurationin the Standard Billing Plan section of the app, and set the plan edition based on your needs.
3. Click Confirm to complete the operation.
Caution
You can modify the plan of an app only once in a calendar month.
After the successful modification, the configurations take effect immediately, and the fees for the month of modification will be charged by day and the bill issued to your account within the first three days of the next month.
Extending the Developer Edition Validity Period
If the plan for your app is Developer and its one-month validity period has expired, the app will be suspended. To continue using the Developer edition for testing and development, go to the Chat console to apply for an extension of the Developer edition validity period.
1. Log in to the Chat Console and click the target app card to go to the Basic Configuration page of the app.
2. Click Apply for extension in the Standard Billing Plan section.
3. Click OK to complete the application for extending the Developer edition validity period for one month.
Disabling Your App
The app service will stop immediately upon the disabling operation. Please operate with caution.
1. Log in to the Chat Console and click the target app card to go to the Basic Configuration page of the app.
2. Click More in the Standard Billing Plan section of the app, and select Disable app, where Disabling Reminder is shown.
3. Click Confirm to disable the app immediately. The data and services associated with this app will be irrecoverable after disabling of 90 days or longer.
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