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Online Service Records and Session Details

Last updated: 2024-02-06 09:27:10

    View Service Records

    Agents can click on Service Records at the top of the workbench to view their personal online session service records. It only supports agents viewing their own service records and prevents them from checking others'. Agents are supported to filter and search by date, skill group, and keyword matching.

    Viewing Session Record Details

    Click Service Record under the corresponding service record operation column to view details of the chat conversation.
    The session record details appear as shown in the figure below. You can search for the specific chat records in the upper right corner.
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