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Offline and Logout

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Last updated: 2024-09-03 18:14:15

Go Offline
To go offline, click the profile icon in the upper right corner of the agent workstation, and then click "Offline," as shown below.
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After going offline, your status will be set to "Offline." The system will not assign you any new sessions. You can click "Online" to resume active status.
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Logout
Click on the profile picture button at the top right corner of the service desk, and click on Logout as shown below.
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