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Chat Monthly Package

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Last updated: 2026-04-03 14:18:28
Starting January 8, 2025 (Beijing Time), Chat will launch new prepaid monthly plans: Free, Standard, Pro (formerly Advanced), Pro Plus, and Enterprise. You can unlock different add‑on capabilities per app (SDKAppID) based on your business needs.

Billing and Usage Rules

Payment model: Prepaid—purchase first, then usage is deducted.
Validity: From the purchase date through the same calendar day in the following month. For example, if you buy on January 1, 2025, the plan is valid from Jan 1 through Feb 1.
Per‑app billing: Each plan applies to a single SDKAppID. If you have multiple apps, purchase each plan separately.
Note:
When a monthly plan expires, any add‑on features you enabled for that app are disabled. We recommend enabling auto‑renewal to avoid service interruption.
Path: On the Purchase page, select the Deployment Region, Application and the plan you want, then enable Automatic renewal.

Plan Pricing and Core Quotas

New User Intro Offer:
Price: 69.9 USD for 1 month (one‑time payment, no auto‑renewal)
Features: Same as Chat Pro, up to 10,000 MAU per month
Eligibility: Only for users who have never purchased any paid Chat plan (Standard/Pro/Pro Plus/Enterprise). Having the Free plan enabled does not affect eligibility. One purchase per account.
After the introductory offer: You can renew Pro at the standard price (699 USD/month) or switch to another plan.
Buy Now
Item
Free
Standard
Pro
Pro Plus
Enterprise
Price
Free (Get Started)
399 USD/ month
699 USD/ month
1,299 USD/ month
Contact Us
MAU quota
1,000 (no overage billing)
10,000 (overage billed)
10,000 (overage billed)
25,000 (overage billed)
50,000 (overage billed)
Max concurrent connections (PCC)
Unlimited
5% of MAU
5% of MAU
5% of MAU
5% of MAU

Feature Comparison by Plan

Info:
Free plan is a full‑feature evaluation tier for testing and validation.
Standard is a lightweight production tier focused on core Chat .
If you need advanced features seen in Free (read receipts, local search, conversation tags, etc.), choose Pro or above.

Users

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Registered users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
User profile management
✓
✓
✓
✓
✓
Friends list & management (add/delete/block/group)
✓
✓
✓
✓
✓
Max friends per user
20
3,000
3,000
6,000 (Singapore/Germany/Japan only; other regions 3,000)
10,000 (Singapore/Germany/Japan only; other regions 3,000)
Multi‑device concurrent login (Android/iPhone/iPad/Windows/macOS/Linux)
10 devices
1 device
3 devices
10 devices
10 devices
Multi‑device concurrent login (Web)
10 devices
10 devices
10 devices
10 devices
10 devices
User presence/status
✓
-
✓
✓
✓
Following & followers
✓
-
✓
✓
✓

Messages

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Max concurrent 1:1 chat recipients
500
Unlimited
Unlimited
Unlimited
Unlimited
Send text/voice/image/video/emoji/location/file/custom messages
✓
✓
✓
✓
✓
Quote/forward/recall/delete/edit/clear messages
✓
✓
✓
✓
✓
Mentions @, DND, unread counts
✓
✓
✓
✓
✓
Typing status
✓
✓
✓
✓
✓
Message roaming count
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Message roaming retention
7 days
7 days
30 days
90 days
90 days
File storage
Free
Free
Free
Free
Free
Message callbacks
✓
✓
✓
✓
✓
Local message search (Android/iOS/Windows/Mac/Flutter/Unity)
✓
-
✓
✓
✓
Message history for new members
✓
-
✓
✓
✓
Read receipts
✓
-
✓
✓
✓
Read‑receipt group size limit
200
-
200
1,000 (configure via ticket)
1,000 (configure via ticket)
Message reactions
✓
-
✓
✓
✓

Conversations

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Delete conversations
✓
✓
✓
✓
✓
Unread count
✓
✓
✓
✓
✓
Drafts
✓
✓
✓
✓
✓
Conversation list display
✓
✓
✓
✓
✓
Pinned conversations limit
50
50
50
100 (configure via ticket)
100 (configure via ticket)
Conversation tags
✓
-
✓
✓
✓
Conversation folders
✓
-
✓
✓
✓

Groups

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Manage groups/members (non‑live groups)
✓
✓
✓
✓
✓
Get/update group profile
✓
✓
✓
✓
✓
Group announcements
✓
✓
✓
✓
✓
Max members per group (non‑live)
20
200
2,000
5,000
6,000
Max number of groups (non‑live)
100
Unlimited
Unlimited
Unlimited
Unlimited
Max groups per user
50
500
1,000
3,000
5,000
Daily net new groups
100
10,000
10,000
30,000
50,000
Custom group attributes
16
16
16
25 (configure via ticket)
25 (configure via ticket)
Custom attribute update rate
5 times/s
5 times/s
5 times/s
20 times/s (configure via ticket)
20 times/s (configure via ticket)
Targeted group messages
✓
-
✓
✓
✓
Topics
20
-
20
20
200
Community size
100,000
-
100,000
Default 100,000; supports up to 50 groups of up to 1,000,000 members each (apply via ticket)
Same as Pro Plus

Live Groups

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Max number of live groups
50
50
Unlimited
Unlimited
Unlimited
Ban members
-
-
✓
✓
✓
Pre‑join messages visibility (new members)
✓
-
✓
✓
✓
Member tags
✓
-
✓
✓
✓
Online member list
✓
-
✓
✓
✓
Broadcast messages
✓
-
✓
✓
✓

Advanced Features

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Text message translation
2,500 msgs/month (one‑time trial; overage billed)
-
✓ (no free quota; pay‑as‑you‑go)
✓ (no free quota; pay‑as‑you‑go)
50,000 msgs/month (overage billed)
Cloud search: message index volume (Singapore only)
100,000 msgs/month (one‑time trial; overage billed)
-
-
✓ (no free quota; pay‑as‑you‑go)
1,500,000 msgs/month (overage billed)
Cloud search: query volume (Singapore only)
10,000 queries/month (one‑time trial; overage billed)
-
-
✓ (no free quota; pay‑as‑you‑go)
300,000 queries/month (overage billed)
Cloud conversations
100
100
500
2,000
3,000
Official accounts
✓
-
-
-
✓
Adjust server‑side API rate limits
-
-
-
✓
✓
Conversation folders
✓
-
-
✓
✓
Friend‑check bypass whitelist
-
-
-
✓ (configure via ticket)
✓ (configure via ticket)
Community message delivery volume
50 million msgs/month (one‑time trial; overage billed)
-
100 million msgs/month (overage billed)
500 million msgs/month (overage billed)
2 billion msgs/month (overage billed)
Polls
✓
-
-
✓
✓
Relay (chain)
✓
-
-
✓
✓

Analytics

All plans (including Free) include full analytics:
Feature
Free
Standard
Pro
Pro Plus
Enterprise
User scale analytics
✓
✓
✓
✓
✓
Message volume analytics
✓
✓
✓
✓
✓
Group scale analytics
✓
✓
✓
✓
✓
Dashboards
✓
✓
✓
✓
✓
Data export
✓
✓
✓
✓
✓
REST API access
✓
✓
✓
✓
✓

Security & Compliance

All plans (including Free) include enterprise‑grade security and compliance at no extra cost:
Category
Capability
Identity
SAML / SSO
Transport security
TLS / SSL encryption
Storage security
File encryption, AES‑256
Access control
IP allowlist
Compliance
SOC 1 · SOC 2 · SOC 3 · ISO 27001 · CSA STAR · NIST CSF · BS10012 · KISMS

Technical Support

Feature
Free
Standard
Pro
Pro Plus
Enterprise
Response time
-
5x12 hours:
P1 2h
P2 6h
P3 12h
5x12 hours:
P1 2h
P2 6h
P3 12h
7x24 hours:
P1 1h
P2 4h
P3 8h
Dedicated 1:1 support, assigned specialist, on‑demand response
Ticket & email support
-
✓
✓
✓
✓
Telegram group
-
✓
✓
✓
✓

Billing Example

Scenario: User A wants Cloud Search and buys Pro Plus.
Billing flow:
1. April 1, 2025: Buy Pro Plus (1 month) and enable auto‑renewal.
2. Charge: 1,299 USD
3. Validity: Apr 1 – May 1
4. April 24, 2025: Auto‑renew triggers (7 days before expiry).
5. Charge: 1,299 USD
6. Renewal validity: May 1 – Jun 1
7. Each month thereafter: Auto‑renew continues with a 1,299 USD monthly charge.

Cloud Push

Cloud Push is billed after you enable Push service.
Note:
Free trial: Each SDKAppID includes two 7-day free trials. Usage is unlimited during the trial period. See Chat Overage Pricing.
Item
Plan fee (299 USD/month)
Overage price
MAU
10,000 MAU
0.0149 USD/ MAU / month
Unlimited messages
-
Broadcast/Tag Push Call Overage
100 calls/day
10 USD per additional 1 call/day (daily postpaid)
Broadcast/Tag Push Msgs Overage
30 million messages/month
0.1 USD per 10,000 messages (monthly postpaid)
Effective immediately after purchase. Validity starts on the purchase date. After purchase, go to the Console and follow the integration guide to configure the plugin service.
Next Topic: Release Notes

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