Privacy Policy
Last updated: 2025-07-30 14:55:20
1. Introduction
This Privacy Policy Module (“Module”) applies if you use Tencent Cloud International eKYC feature (“Feature”). This Module is incorporated into the privacy policy (“Privacy Policy”). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency. This Feature is available to users in certain jurisdictions, including Hong Kong, Singapore, Thailand, Taiwan and other Asian jurisdictions.
2. Controllership
The controller of the personal data described in this Module is as specified in the Privacy Policy.
3. Personal Data We Collect
We may collect, receive, store and otherwise process the following personal data about you:
Data Category | Details |
Diagnostic and Usage Data | Information of the software or hardware related to performance, requests and session details, timestamp, operations logs, monitoring data, any problem you experience, error reports, your settings, connectivity and updates. |
Identification Data | Identification-related information provided through the use of the Feature such as name, address, identification number, country, date of birth, biometric information (e.g. face images), photos. |
To provide the Feature to you, we may also process the above data through integration with our features as follows:
TencentDB for MySQL
Elasticsearch Service
4. Purposes and Legal Basis
We will only use your personal data for the purposes and legal bases set out below:
Purpose | Legal Basis |
Provide our Feature. We use data including Diagnostic and Usage Data and Identification Data to operate and provide you with the Feature. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Troubleshooting. We use data including Diagnostic and Usage Data and Identification Data to monitor the Feature performance and quality, detect and identify errors, bugs or failures, analyze the reasons and troubleshoot such problems. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Improve and develop our offerings. We use data including Diagnostic and Usage Data and Identification Data to improve and optimize training models and algorithms relating to our Feature and our other features, and to provide end users with a safer and more convenient user registration process. | It is in our legitimate interests to process this information to improve the accuracy of our models and algorithms. To the extent this information includes any sensitive personal data, we process the end user’s explicit consent which shall be obtained by the customer. |
5. How We Store and Share Personal Information
As specified in the Privacy Policy.
6. Data Retention
We will retain personal data in Section 3 for as long as it is necessary for the fulfilment of the purpose(s) as described in this Module and as required or authorized by applicable laws, to resolve disputes and to enforce our terms and conditions, other applicable terms of service, and our policies. The actual retention period can vary for different data categories, depending on the context of your interactions with us, your configuration set up (e.g., the retention periods you have set for the Feature) and your use of the Feature.
For example, for Diagnostic and Usage Data, we retain most of the operation log data up to 2 years (exact number depends on the specific type of data) for the purpose of providing the Feature to you and troubleshooting.
For identification data, we retain data such as your name and address up to 30 days to provide you with the Feature.
If you have any questions or require additional information relating to the above (including where you require further or more specific information on how long we store your personal data), please refer to our Contact Information section in our Privacy Policy.
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