Contact Us
Last updated:2025-01-21 11:22:22
Customer Service
Hong Kong (China): +852 800 906 020 (toll-free)
US: +1 844 606 0804 (toll-free)
U.K.：+44 808 196 4551 (toll-free)
Canada：+1 888 605 7930 (toll-free)
Australia：+61 1300 986 386 (toll-free)
More local service hotlines are being added gradually.
Submitting a Ticket
If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:
Ticket submission: submit a ticket
Querying ticket status: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note:
The ticket will revert to the "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you have closed the ticket before it was processed.
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