tencent cloud

Impact on Service Suspension and Resumption

The account assets of a customer are divided into two parts: credit and voucher. Their impacts on service suspension and resumption are as follows:

1. Impact on service suspension

When the customer's assets are insufficient, the customer's resources will be suspended, and both the customer and their reseller will receive service suspension notices.

(1) Service suspension trigger: Available credit change from ≥0 to <0.

(2) Service suspension process: The service will be suspended according to the lifecycle of specific products.

(3) Solution: If the customer receives a service suspension notice, they can contact their reseller to adjust the credit and vouchers to resume the resource usage.

Note：

• If the customer has enabled the non-stop feature, the service will not be suspended.
• You can contact your channel manager to add you to the allowlist of the customer service suspension rule to shorten the service suspension period. For detailed rules, see Customer Service Suspension Rules.

2. Impact on service resumption

When the customer's assets become sufficient, the customer's suspended resources will be resumed, and both the customer and their reseller will receive service resumption notices.

(1) Service resumption trigger: Available credit change from <0 to ≥0.

(2) Service resumption process: The service will be resumed according to the resumption process of specific products.