Account Management
Last updated:2025-11-19 11:00:58
Account Introduction
The reseller account is a credit account. The credit limit is managed and adjusted by your channel manager. Resellers can use it directly to pay for cloud services consumed by sub-accounts under their name. If the reseller has self-consumption behavior, it will also occupy this credit limit.
Applicable Objects
This document is suitable for resellers and distributors to read. The following copywriting uses "reseller" for description.
Account Recharge
Resellers can perform recharge operations, currently supported by credit card or bank transfer method.
Bank Transfer Method
1. Log in to the Tencent Cloud console using a partner account.
2. Enter the Billing Center > Fund Management > Payment > Bank Transfer webpage.
3. Query and enable the bank transfer beneficiary account.
Note:
Exclusive bank account number feature currently only supports resellers in North America and Singapore.
If you are a reseller in Europe, refer to the following text channel manager top-up instructions.
Check whether your account has enabled the exclusive bank account feature. If enabled, you can directly obtain the recipient name, beneficiary account, recipient bank, and SWIFT CODE for the exclusive bank receipt account.
4. Use the bank transfer beneficiary account to pay Tencent Cloud offline.
You can directly transfer money into your bank transfer beneficiary account, and the system will automatically check for the transfer. Be sure to enter all the information correctly.
A bank transfer usually takes 3–5 business days to complete, subject to the specific bank's system.
5. Query the payment information and progress.
To query the information and progress of a payment, go to Billing Center > Payment Management > Bank Transfer.
Channel Manager Top-Up
Note:
This recharge method is suitable for resellers in Europe.
Please transfer according to the following remittance information. After the transfer, contact your channel manager for top-up.
Beneficiary name: TENCENT CLOUD EUROPE B.V.
Beneficiary account: NL49HSBC2031728156 (USD account)
Beneficiary bank: HSBC BANK PLC, Amsterdam z.o. The Netherlands
Address: De Entree 236, 1101 EE Amsterdam
SWIFT Code: HSBCNL2A
Remarks: Cloud service fee + developer account (unique ID)
Top up by credit card
1. Log in to the console and go to Billing Center > Payment Management > Payment. Enter the top-up amount and payment account information and click Pay Now.
Note:
To avoid duplicate payments, if you top up the same amount twice within a minute, a confirmation window will pop up asking you to check.
The maximum top-up amount for a credit card is 500 USD per day and 1,500 USD per month. If your spending is high, our auto-payment mechanism can help meet your requirements. For specific use, see auto payment feature description.
2. After payment, you can go to the Transactions webpage to view detailed information.
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