tencent cloud

Note：

• Note: From October 10, 2023, you need to bear the cost of all the customer vouchers first. You can also apply for vouchers at Tencent's cost by using the vendor voucher application feature based on your customers' actual resource consumption.

Step 1. Currently, you need to issue customer vouchers at your own cost. You can determine the amount and quantity of the vouchers based on your business development planning.For the cost of customer vouchers issued for customer product testing scenarios, apply for a write-off in Vendor Voucher Application in the console.

Step 2. Log in to Tencent Cloud with your partner account and enter Partner Center.

Step 3. On the left sidebar, select Customer Business > Voucher Management and enter the voucher issuance page.
Step 4. Click Create Template and enter the required information.

Note：

• General product voucher: It can be used to deduct fees for almost all the products used by your customers.
• Specific product voucher: It can only be used to deduct fees for one or multiple products in the eligible product list for product testing scenarios.

Step 5. Check and confirm the entered information and click Confirm to save the voucher template.

Note：

• After being successfully saved, the voucher template can still be edited if vouchers have not been issued to customers; otherwise, it cannot be edited. You can create a new template if necessary.

Step 6. After the voucher template is created, you can view its information or query voucher templates by filter.

Step 7. Click Issue in the Operation column to issue a voucher to a customer.

Note：

• Vouchers issued at your own cost don't need to be reviewed by Tencent. After you confirm the issuance, your customers can use the vouchers they receive.

Querying the Voucher List

On the left sidebar, select Customer Business > Voucher Management and enter the customer voucher list page. After a customer voucher is successfully issued, you can query its status and usage on this page. You can query all vouchers or enter specific search conditions to query particular vouchers.

Note：

• After a customer voucher is issued, it can be queried under the Customer Voucher List tab.
• After a customer voucher is issued, you can view its usage by customers based on its balance and status.
• If a customer voucher is not used by any customers after it is issued, you can withdraw it.