About Bills
Last updated:2025-09-04 15:02:37
Could distributors query the bills of their indirect end customers (customers of second-level resellers), and how to query?
Yes. The query method is as follows:
Method 1: Log in to the console, choose Partner Center > Reseller Business > Customer Bill Management, and view the bills of the specified indirect end customers by searching for the indirect end customer UIN.
Method 2: Log in to the console, choose Partner Center > Reseller Business > Reseller Bills, and view the bills of all the end customers of the second-level resellers by the second-level reseller UIN. Indirect end customers are differentiated by ownerUIN.
Is the data of bills by instance and bill details viewed and downloaded real-time?
The data displayed on the Bill by Instance page and in the downloaded files for the current month is up to 1 day before the current date. The Bill by Instance only supports data starting from November 2023.
The bill data for prepaid products displayed on the Bill Details page for the current month is generated about 1 hour after purchase. The bill data for pay-as-you-go products is generated about 1 hour after the product settlement cycle. The data in the downloaded files is up to about 7 hours before the current time.
The bill is issued on the 5th of each month. The complete bill for the current month can be viewed or downloaded after the bill is issued on the 5th of the following month (all time are in China Standard Time, UTC + 8:00).
How do distributors confirm bills of second-level resellers' customers and return credit amounts?
Distributors cannot confirm bills of second-level resellers' customers (indirect customers) and return the credit amounts.
Second-level resellers can confirm bills of their customers on the console. For detailed operations, see Confirming Bills and Returning Credit Amounts.
Note:
After second-level resellers confirm the customer bills, credit amounts will be returned to customers' accounts. Meanwhile, credit limits in the pool in which the second-level resellers can allocate credit limits will be reduced by the same amounts.
How to confirm partial amounts of customer bills?
On the Bill Conformation page, select the "Partial Amount" check box, enter the confirmed amount, and submit it. For detailed operations, see Confirming Bills and Returning Credit Amounts.
Notes:
Partial amount confirmation on detailed bill items is not supported. Only partial amount confirmation is supported.
Partial amount confirmation is not supported for bill confirmation in batches.
After bills are confirmed, will the corresponding credit amounts be returned to customers' accounts in real time?
Yes.
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