How to bind customers as end customers?
1. Resellers can choose Partner Center > Customer Business > Customer Management in the console and send the invitations to customers by copying the links or sending emails. 2. Customers click the invitation links and send binding applications by logging in with an existing account or signing up for new accounts.
3. Resellers choose Customer Management > Customers in Application and approve the customers' applications to become end customers.
Notes for the binding:
A customer cannot be bound as an end customer in any of the following situations:
The customer's account is in arrears.
The customer has joined or created a shared unit.
The customer's account is a group account.
The customer is in the process of application for becoming another reseller's end customer.
What is the validity period of an invitation link provided by a reseller?
30 days.
How long does it take for resellers to get and view the application records after end cutomers submit applications, and where do resellers view the records?
Resellers can choose Customer Management > Customers in Application and view the records in real time after the submission. How to re-submit binding applications after resellers reject end cutomers' applications?
Why cannot KA customers be bound as end customers and how to address this issue?
According to Tencent regulations, KA customers cannot be bound as end customers.
How do distributors query second-level resellers to whom the customers belong?
Distributors can go to the Partner Center page and choose Reseller Business > Reseller Management to query the reseller information. For specific operations, see Guide. How to freeze end customers' accounts?
Will services be suspended immediately after an end customer account is frozen?
Whether services will be suspended immediately depends on the service suspension policy.
For the policy of service non-suspension for accounts in arrears, services will not be suspended after an end customer account is frozen.
For the policy of service suspension for accounts in arrears, services will be suspended immediately after an end customer account is frozen.
For the policy of delayed service suspension for accounts in arrears, services will be suspended after the grace periods set for different products end.
How do second-level resellers unbind from distributors?
Second-level resellers cannot unbind from distributors.
Why is there no "Log in with the existing account" option when a second-level reseller invites customers for binding?
The customer has registered on the official website. Currently, direct customers on the official website do not support binding with second-level resellers.
Why does a prompt that "You must bind a credit card" appear when a customer performs binding?
The customer does not enter the correct end customer binding process. Registration/login must be completed through the invitation link sent by the reseller to bind. Refer to the customer onboarding process: Invited Binding to Become a Customer.