This document is applicable to resellers and first-level resellers.
Prerequisites
Partner communicated with the sales manager regarding SVIP quotation matters. The sales manager has pushed the quotation document to the Partner Center.
2. Select Customers > SVIP Management in the left sidebar to enter the svip management page. This page displays the list of purchase orders that the sales manager has sent to the partner center. By default, it displays data from the last 3 months, and can be queried by Purchase Order No., Receipt Time, and Confirmation Status.
Purchase Order No.: The Purchase Order has a unique identification number, which can be used to communicate with the sales manager.
Receipt Time: If the sales manager send the Purchase Order to the partner center and fails to confirm or reject it within 60 days from the receipt time, it will be considered as an timeout without confirmation.
Confirmation Status: The workflow based on the Purchase Order is shown below:
To be confirmed: Initial state, awaiting confirmation or rejection from the partner.
Rejected: Partner has rejected the Purchase Order.
Withdrawn by Sales Manager: The partner did not take any action. The sales manager withdrew the Purchase Order.
Confirmed: Partner has confirmed the Purchase Order.
Timeout without confirmation: The partner has not been confirmed for more than 60 days.
In progress: The partner has confirmed the Purchase Order, and the data is being processed. Once processing is complete, the status will change to "Confirmed".
Operation Time: The time of the above status change.
Operation: Different operation buttons are displayed depending on the status, as follows:
For Purchase Order to be confirmed, you can click the "Confirm" to view the Purchase Order details and then confirm or reject it.
For Purchase Order that have been rejected, confirmed, timeout without confirmation, or in progress, you can click the "View Details" to view the Purchase Order details.
For Purchase Order that have been withdrawn by sales manager, no action can be taken.
Confirm or Reject Purchase Order
1. The Purchase Order details page for pending confirmation defaults to displaying the terms of agreement page.
After reading and agreeing to the terms of agreement, click the Next: Product Information to enter the product information page;
Click the back button in the upper-left corner to exit the details page and view and operate again next time;
Click Reject to reject the Purchase Order. After rejection, the process ends, and a new process needs to be initiated by the sales manager.
Note:
The terms of agreement shown in the screenshots in this document are for demonstration purposes only. The actual terms of agreement are subject to the terms in the Partner Center.
The terms of the agreement are only available in English.
2. The product information page displays the pricing information; you can scroll left and right to view the full details. Clicking the "Agree" will apply the pricing information to the system.
Purchase Order Details
Entering the details page of a confirmed Purchase Order, the product information is displayed by default. Clicking the tab to switch to view the terms of agreement. Clicking the download button
on the right side of the tab will download the terms of agreement and product information as a PDF file.
