If you encounter any OPS or technical problems when using our services, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
A ticket can have the following status:
- Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information or close the ticket at this stage.
- Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information or close the ticket at this stage.
- More information required: the technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
The ticket will revert to the "pending processing" status after you resubmit the ticket with more information.
- Closed: the ticket has been resolved, or you have closed the ticket before it was processed.