Refund Instructions
Last updated: 2025-06-24 09:59:06
If you want a refund, apply for a return/refund for TencentDB for CTSDB 3.0. Each subject is eligible for one unconditional full refund within five days by default, and the rest of the refund requests are treated as non-full refunds.
You can perform Self-Service Return in the instance list of the CTSDB Console for all instances above.
Return Instructions
After the self-service return of the monthly subscription instance, once the instance status becomes Pending termination, no further fees related to this instance will be incurred.
After the instance status becomes Pending termination, it will be Retained for Seven Days. During this period, the instance will be inaccessible. If you want to restore a monthly subscription instance that has been self-service returned, you can perform a startup operation in the instance list.
After the monthly subscription instance has been returned and the retention period has expired, it will be completely terminated, the IP resource will be released simultaneously, and the instance cannot be recovered.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Note:
The deducted promo vouchers are non-refundable.
The refund amount will be fully refunded to the balance of your Tencent Cloud account.
Common Self-Service Return
The rules are as follows:
Support common self-service return for 199 instances.
In the common self-service return mode, the fees you have used will also be deducted, and the refund amount will be returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase.
Note:
Some event resources are not supported for self-service return. See the official website for details.
Refund amount under common self-service return calculation rules = Current effective order amount + Unstarted order amount - Value of used resources
Current effective order amount: Refers to the payment amount of orders in effect, excluding discounts and vouchers.
Unstarted order amount: The payment amount for future-effective orders, excluding promo vouchers.
The value of used resources shall be calculated according to the following policies:
If a full month has elapsed since the day the refund was initiated, the used portion is deducted for the full month, while it is deducted according to the actual usage duration if it is less than a full month. If it is less than one hour, it will be calculated as one hour.
If the refund amount is less than or equal to 0, it will be calculated as 0, and the resources will be reclaimed.
Note:
The deducted promo vouchers are non-refundable.
The refund amount will be returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase.
Refund Billing Examples
Note:
The following example prices are virtual. For the actual prices, see the official website.
Purchase 3 time series nodes with a node specification of 2-core 8 GB, and 9 data nodes in Guangzhou Zone 2. The fee is calculated as follows: 74.28571431 x 3 + 365.71428571 x 9 = 3,514.28571432 USD/month. Use a 100 USD promo voucher and purchase for 1 year.
The paid price is calculated as follows: 3,514.28571432 x 12 - 100 = 42,071.42857184 USD.
Common self-service return scenario
Example 1: Within 5 days of purchase and not the first return by the account, with the total usage duration not exceeding 24 hours.
The refund amount is equal to the original payment amount minus consumed fees, and the fee of one day will be deducted if less than one day.
The refund amount is calculated as follows: 42,071.42857184 - 3,514.28571432 / 30 x 1 = 41,954.285714696 USD.
Example 2: Within 5 days after purchase and not the first return by the account, with the usage duration of 48 hours and 1 year of renewal.
The refund amount is calculated as follows: 42,071.42857184 - 3,514.28571432 / 30 x 2 + 42,071.42857184 = 83,908.571429392 USD.
Checking Refund Progress
1. Log in to the CTSDB Console.
2. Select Billing Center > Bills on the upper right corner of the page to enter the page of Order Management under Billing Center.
3. In the Prepaid Order or Postpaid Order tab, you can track the refund progress at any time.
Viewing Income and Expenditure Details
Income and expenditure details are used to record the flow of income and expenditure of every fund in your account, including both incoming and outgoing types of flow. You can log in to the official website of Tencent Cloud and enter Billing Center and Transactions pages to query or download your account statement information.
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