Overdue Payments
Last updated:2026-01-05 09:54:42
When the available balance in your account is insufficient to complete the payment, the account enters an overdue payment status, and cluster operations may be affected. Top up your account promptly.
Overdue Payments for Yearly/Monthly Subscription Clusters
Alarms
After you specify the message recipients and delivery methods on the Message Subscription Management page, you will receive the following alarm information.
Alarm Type | Description |
Expiration alarm | The cluster will push expiration alarm messages to you on the 7th day, 5th day, 3rd day, and 1st day before expiration, as well as on the expiration date. The alarm messages will be sent through email and Short Message Service (SMS) to the creator of the Tencent Cloud account, global resource collaborators, and financial collaborators. |
Overdue payment alarm | The cluster will push alarm messages about isolation due to overdue payment to you on and after the expiration date. The alarm messages will be sent through email and SMS to the creator of the Tencent Cloud account and all collaborators. |
Overdue Payments
Time | Description |
7 days before expiration | The system will send you a renewal reminder notification. |
On the expiration date | If your account balance is sufficient and you have enabled auto-renewal, the system will perform auto-renewal on the expiration date. |
| If your account has an overdue payment and neither auto-renewal nor manual renewal is performed, it will enter a 24-hour grace period. |
Within 24 hours after expiration | The cluster can be used normally. If you renew the cluster during this period, the renewal cycle for the renewed cluster will start from the expiration date of the previous cycle. |
| If you do not manually renew the cluster, the cluster will enter the isolation period 24 hours after expiration. |
24 hours to 8 days after expiration | The cluster enters isolated status. The cluster stops providing services; message reading and writing will be prohibited; the console and API calls cannot be used normally. Saved and unconsumed messages in the cluster are not retained. During this period, you can manually renew the cluster. After renewal, the cluster will recover to its normal status. The renewal cycle starts from the expiration date of the previous cycle. |
More than 8 days after expiration | If the cluster is not renewed within 8 days (including the 8th day) after expiration, the system will release the resources within 24 hours. Data in the cluster will be permanently deleted and cannot be recovered. |
Note:
The above overdue isolation rules currently only apply to the Managed Edition clusters. The overdue isolation capability for the Serverless Edition clusters will be launched soon and will follow the same rules described above. Currently, the Serverless Edition clusters that are overdue or expired will remain available within 24 hours. After 24 hours, the clusters will be automatically deleted and cannot be recovered.
Overdue Payments for Postpaid by Hour Clusters
Alarms
After you specify the message recipients and delivery methods on the Message Subscription Management page, you will receive the following alarm information.
Alarm Type | Description |
Overdue payment reminder | The system will deduct fees for postpaid by hour resources at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as global resource collaborators and financial collaborators, through email and SMS. |
Overdue payment alarm |
Handling Overdue Payments
From the moment your account balance becomes negative, the cluster remains usable and will continue to incur charges for 24 hours. After 24 hours, the cluster service will be stopped. You cannot send or receive messages normally. Access to the console and cloud APIs will be disabled, and resource usage fees will continue to be charged.
After the service is stopped, the system will process the cluster as follows:
Time After Service Stoppage | Description |
≤ 7 days | If the account is topped up and the balance exceeds 0, the billing will resume, and the cluster will recover to its normal status. |
| If the account balance is not topped up to exceed 0, the cluster cannot be recovered. |
> 7 days | If your account balance is not topped up to a positive balance, the cluster resources will be deleted, and all data will be deleted and cannot be recovered. When cluster resources are deleted, we will notify the root account of the Tencent Cloud account, as well as sub-accounts and collaborators who have subscribed to the messages through email and SMS. |
Note:
The above overdue isolation rules currently only apply to the Managed Edition clusters. The overdue isolation capability for the Serverless Edition clusters will be launched soon and will follow the same rules described above. Currently, the Serverless Edition clusters that are overdue or expired will remain available within 24 hours. After 24 hours, the clusters will be automatically deleted and cannot be recovered.
Must-Knows
After you receive an overdue payment notification, go to the Recharge Center in the console to top up your account to prevent any impact on your business.
If you have any questions about your billing details, you can view and verify them on the Resource Bill page in the console.
If you have questions about specific billable items, you can learn about the meaning and billing rules of billable items in Pricing.
You can also set overdue payment alarms on your own through the balance alarm feature in Billing Center. For more information, see Balance Alarm Guide.
Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No
Feedback