- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Development Guide
- Operation Guide
- API Documentation
- SDK Documentation
- FAQs
- Contact Us
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Development Guide
- Operation Guide
- API Documentation
- SDK Documentation
- FAQs
- Contact Us
Pay-as-You-Go
Pay-as-you-go clusters can be terminated at any time, and then the billing will stop.
Monthly Subscription
5-day unconditional return
Refund policy
Each account can return one instance unconditionally within five (inclusive) days after purchase. The refund amount is all the amount paid for purchase, including cash, commission, and free credit amounts.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Refund amount and method
Vouchers used for purchase are not refundable. Non-voucher payments will be proportionally refunded to the payer's Tencent Cloud account in accordance with the original payment method (cash or free credit) and percentage.
Partial refund
For prepaid Tencent Cloud products not eligible for the 5-day unconditional full refund, the refund policy is as follows:
Refund policy
Unit prices and discounts are subject to the current system offers.
If the policy of the campaign where the product was purchased conflicts with the refund policy, the former shall prevail. If the campaign policy denies refunds, no refund can be made.
Currently, self-service refund is unavailable for orders placed from promotion rewarding channels. You can submit a ticket to apply for a refund.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Refund amount and method
Refund amount = paid order amount - consumed resource amount
Such amounts are calculated based on the usage duration:
Consumed resource amount = (usage duration / total amount) original order price current discount
Notes
A usage duration less than 1 day will be calculated as 1 day, and the current system discount matching the usage duration applies.
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