Refund
Last updated: 2025-07-15 17:42:40
Pay-as-you-go
Clusters under pay-as-you-go mode can be terminated at any moment. Once terminated, the billing will cease immediately.
Monthly Subscription
5-Day No-Questions-Asked Refund
Refund Instructions
TDMQ RocketMQ instances in monthly subscription mode comply with Tencent Cloud's Instruction on Refunds for Cloud Services. If you are not satisfied after purchasing a cluster, we support a 5-day no-reason self-service refund. The specific rules are as follows:
For each entity, within 5 days (inclusive) after the date of new instance purchase, you can enjoy unconditional refund for 1 instance within 5 days. The refund amount is the full amount spent at purchase, including cash account amount, earnings transferred to the account, and gift account balance.
In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Refund Amount and Method
Vouchers used upon purchase cannot be returned. Non-voucher fees paid (cash/free credit) will be refunded proportionally to the payer: Tencent Cloud Account based on the payment method.
Partial Refund
Prepaid cloud products failing to satisfy the criteria for an uncon
Refund Description
Unit prices and discounts are subject to the current system promotions.
Products purchased in a promotional event must adhere to the campaign policy. In case of a conflict between the campaign policy and refund rules, the campaign policy prevails. If the campaign policy expressly prohibits refunds, refund application cannot be initiated.
Currently, orders made via promotional channels does not allow self-initiation of refunds. Please submit a ticket to apply for a refund.
Tencent Cloud reserves the right to reject the return request if we detect suspected anomalies or malicious returns.
Refund Quantity and Channels
Refund amount = Paid order amount - Consumed resource amount
The calculation is based on the usage duration:
Consumed amount = (Usage duration/Total duration) × Original order cost × Current discount
Note
If the usage duration is less than one day, it will be calculated as one day, with the system's discount according to the usage duration applied.
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