tencent cloud

Feedback

Payment Overdue

Last updated: 2022-07-07 19:28:59

If your account balance is negative, the ASR service will be suspended after 24 hours. Your data will be retained for seven days, and if you fail to top up your account to a positive balance within this period, your data will be terminated and cannot be recovered.

Once you receive an overdue payment reminder, top up your account in the console as soon as possible to prevent your business from being affected.

Note:

A bill for the current month will be generated on the 1st to 3rd day of the next month, and after it is settled, an amount equal to the number of calls in the current month * published price * 100% will be frozen in your account as the estimated fees for the next month. This frozen amount will be unfrozen during settlement in the next billing cycle.

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support