If you are not satisfied after purchasing a CAR concurrency pack, you can return it for a partial refund. Fees for consumed resources will be deducted from the refund, and the remaining amount, including cash and free credit, will be credited to your Tencent Cloud account. You can perform the above operations in the console.
Self-Service Return
Monthly and daily subscription
You can return up to 199 monthly subscribed CAR concurrencies in the console in a self-service manner. In standard return mode, the refund amount is calculated at the daily subscription price, that is, Refund amount = Paid monthly subscription fees - Daily subscription price.
Example
Suppose you purchased an L CAR concurrency pack in Tokyo region for one month in a monthly subscribed manner at 200 USD/month (price shown is for demonstration only) and you are dissatisfied and want to return it after 2 days and 10 hours of use, then:
Refund amount = actual payment amount - usage duration x daily subscription price = 200 - 20 x 3 = 140 USD (20 USD/day is the daily subscription price of an L concurrency pack. The price shown is for demonstration only)
Note:
The above prices are for demonstration purposes only and do not reflect the actual pricing shown on the official website. If you make a return, the actual unit prices at the time of purchase shall apply, which may vary by region, promotional campaign, or policy.
Prepaid resource package
A prepaid resource package takes effect upon purchase and is valid for six months, after which it will expire without a refund and cannot be renewed.
You can return an unused resource package for a full refund.
Example
Suppose you purchased an S resource package of 10,000 hours for 20,000 USD (price shown is for demonstration only).
1. If you have not used the resource package and want to return it after several months, you can get a full refund of 20,000 USD for the remaining 10,000 hours.
2. If there are 9,000 hours remaining in the resource package after five days of use, the fees are non-refundable.
3. If there are 100 hours remaining in the package after six months of use, the fees are non-refundable and the package cannot be renewed, as the validity period of six months has expired.
Note
After you return a concurrency pack in a self-service manner, once its status becomes Terminating, it will no longer incur any fees.
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