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Cloud Contact Center
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    Billing Overview

    Last updated: 2025-02-05 17:26:01
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      Billing Components

      The services of the Cloud Contact Center (TCCC) are divided into two categories according to the service type: package fees for monthly subscription and additional purchase fees beyond the package.

      Free Trial

      When you activate the TCCC application for the first time, you receive 3 Essential version agent licenses, which are valid for 14 days (calculated from the day the application takes effect) and automatically become invalid upon expiration.
      If the number of agents you need to try for the first time exceeds 3, you need to pay for the excess part.

      Package Fees For Monthly Subscription

      The monthly subscription package of the Cloud Contact Center is the Essential Agent Package for product use: The package supports annual or monthly subscriptions.
      You can choose software agent packages (Essential and Premium versions) for different applications (SDKAppID) according to business scenarios to unlock different features.

      Software Agent Package

      The software agent package is suitable for human agents to answer and make outbound calls through the web page and is used in scenarios such as telephone sales and customer service. The version comparison is as follows:
      Comparison Classification
      Comparison Item
      Standard
      Premium
      Price
      Annual Subscription:
      USD 1,440/year
      Monthly Subscription:
      USD 120/month
      Annual Subscription:
      USD 2,520/year
      Monthly Subscription:
      USD 210/month
      Number of Agents Licenses
      (Calculate the number of agents to be purchased based on the number of accounts required.)
      3
      3
      Voice Function
      Inbound/Outbound Calls
      ✓
      ✓
      Agent Device
      Answer/Outbound Calls Through Web
      (Supports integration of Web JSSDK.)
      ✓
      ✓
      Answer/Outbound Calls Through SIP Phone
      (SIP Phone registration)
      ✓
      ✓
      Voice: customer experience and telesales
      Softphone
      Hold/Retrieve Call
      ✓
      ✓
      Mute/Unmute
      ✓
      ✓
      Call Transfer
      (To the designated skill group/agent)
      ✓
      ✓
      Consultation Transfer
      (To the designated skill group/agent)
      -
      ✓
      Transfer to External Line (Call Conference)
      -
      ✓
      Transfer to Internal Extension
      -
      ✓
      Receive Number During Call
      -
      ✓
      Self Service
      -
      ✓
      Call Monitoring
      -
      ✓
      Number Protection
      Number Masking
      ✓
      ✓
      Mapping ID Protection
      -
      ✓
      Inbound IVR
      Prompt
      ✓
      ✓
      Branches
      ✓
      Dynamic branches
      Agent Transfer
      ✓
      Enable skill group overflow, designated agent priority, queue priority, and failure node for the transfer to manual customer service.
      Satisfaction Evaluation
      ✓
      Store key information to variables and store evaluation information to variables.
      Business hour
      ✓
      ✓
      Transfer to Internal Line
      -
      ✓
      Transfer to External Line
      -
      ✓
      Collect User Input (DTMF)
      -
      ✓
      Voicemail
      -
      ✓
      Voice Recognition Navigation
      -
      ✓
      Calling the API
      -
      ✓
      Conditionals
      -
      ✓
      IVR Version Management
      -
      ✓
      Inbound Routing Allocation
      Allocate by Agent Idle Time
      ✓
      ✓
      Allocate by the Number of Calls Accessed by Agent
      ✓
      ✓
      Allocate by the Agent Priority of the Skill Group
      ✓
      ✓
      Last Agent Accessing the Call Is Given Priority
      ✓
      ✓
      Outbound Call Related
      One-Touch Double Call
      ✓
      ✓
      Voice Interactive Outbound Call
      -
      ✓(Supports 3 concurrency)
      Outbound Call Memory (Prioritizes the last outbound call agent)
      ✓
      ✓
      Match by the Same Location
      -
      ✓
      Outbound IVR
      -
      ✓
      Service Records and Recordings
      Call Data Recorder
      (Online view/export/API pull/subscribing the push)
      ✓
      ✓
      Call Recording (Online playback/download/API pull/subscript the push)
      ✓
      ✓
      SIP Phone Management
      SIP Phone Registration
      ✓
      ✓
      Extension Number Transfer
      ✓
      ✓
      Bind SIP Phone to Agent
      -
      ✓
      Cloud PBX: hybrid work
      Internal Call
      Internal Call
      ✓
      ✓

      Add On License

      If the usage exceeds the license number in the annual or monthly package, you need to purchase an additional license. Additional purchase items are divided into additional agent purchases and additional purchases of SIP telephone licenses. The corresponding description is as follows:
      Additional Purchase Categories
      Additional Billing Items
      Prices
      Description
      Additional Agent License
      Standard - Additional Agent Purchase
      Annual Subscription:
      USD 480/year
      Monthly Subscription:
      USD 40/month
      To purchase an additional Essential version, you must first purchase the software agent package for the Essential version. To purchase an additional Premium version, you must first purchase the agent package for Premium version software.
      The expiration date of the additional purchase item is the same as that of the purchased package.
      Premium - Additional Agent Purchase
      Annual Subscription:
      USD 840/year
      Monthly Subscription:
      USD 70/month
      Additional SIP Phone License
      Standard - Additional SIP Phone Purchase
      Annual Subscription:
      USD 180/year
      Monthly Subscription:
      USD 15/month
      Premium - Additional SIP Phone Purchase
      Annual Subscription:
      USD 252/year
      Monthly Subscription:
      USD 21/month

      

      
      
      
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