Voice Call Billing Overview
Last updated: 2025-12-05 17:36:02
Billing Components
The service items of Cloud Contact Center (TCCC) are divided into two categories based on service type: annual/monthly package fees and fees for additional purchases beyond the package.
Free Trial
When you activate the Cloud Contact Center application for the first time, you receive 3 standard edition agent licenses, valid for 14 days (calculated from the day the application takes effect) and automatically become invalid upon expiration.
If the number of agents you need to try for the first time exceeds 3, you need to pay for the excess part.
Package Fees for Annual/Monthly Subscription
The monthly subscription package of the Cloud Contact Center is the Essential Agent Package for product use: The package supports annual or monthly subscriptions.
You can choose software agent packages (Essential and Premium versions) for different applications (SDKAppID) according to business scenarios to unlock different features.
You can log in to the Purchase Page to subscribe.
Software Agent Package
The software agent package is suitable for human agents to answer and make outbound calls via the web version, applicable to telemarketing, customer service, and other scenarios. Version comparison is as follows:
Comparison Classification | Comparison Item | Standard | Premium |
Price | | Annual Subscription: USD 1,440/year Monthly Subscription: USD 120/month | Annual Subscription: USD 2,520/year Monthly Subscription: USD 210/month |
Number of Agents Licenses (Calculate the number of agents to be purchased based on the number of accounts required.) | | 3 | 3 |
Voice Function | Inbound/Outbound Calls | ✓ | ✓ |
Agent of the Applicable Platform/Terminal | Answer/Outbound Calls Through Web (Supports integration of Web JSSDK.) | ✓ | ✓ |
| Answer/Outbound Calls Through SIP Telephone (SIP telephone registration) | ✓ | ✓ |
Voice: customer experience and telesales | Softphone | | |
| Hold/Retrieve Call | ✓ | ✓ |
| Mute/Unmute | ✓ | ✓ |
| Call Transfer (To the designated skill group/agent) | ✓ | ✓ |
| Consultation Transfer (To the designated skill group/agent) | - | ✓ |
| Transfer to External Line (Call Conference) | - | ✓ |
| Transfer to Internal Extension | - | ✓ |
| Collect Input Action (DTMF) | - | ✓ |
| Self Service | - | ✓ |
| Call Monitoring | - | ✓ |
| Number Protection | - | |
| Number Masking | ✓ | ✓ |
| Mapping ID Protection | - | ✓ |
| Inbound IVR | | |
| Prompt | ✓ | ✓ |
| Branches | ✓ | Dynamic branches |
| Agent Transfer | ✓ | Enable skill group overflow, designated agent priority, queue priority, and failure node for the transfer to manual customer service. |
| Satisfaction Rating | ✓ | Store key information to variables and store evaluation information to variables. |
| Working Hours Judgment | ✓ | ✓ |
| Transfer to Internal Line | - | ✓ |
| Transfer to External Line | - | ✓ |
| Collect User Input | - | ✓ |
| Voicemail | - | ✓ |
| Voice Recognition Navigation | - | ✓ |
| Calling the API | - | ✓ |
| Conditionals | - | ✓ |
| IVR Version Management | - | ✓ |
| Inbound Routing Allocation | | |
| Allocate by the Customer Service Idle Time | ✓ | ✓ |
| Allocate by the Number of Calls Accessed by Customer Service | ✓ | ✓ |
| Allocate by the Customer Service Priority of the Skill Group | ✓ | ✓ |
| Last Customer Service Accessing the Call Is Given Priority | ✓ | ✓ |
| Outbound Call Related | | |
| One-Touch Double Call | ✓ | ✓ |
| Voice Interactive Outbound Call | - | ✓(Supports 3 concurrency) |
| Outbound Call Memory (Prioritizes the last outbound call agent) | ✓ | ✓ |
| Match by the Same Location | - | ✓ |
| Outbound IVR | - | ✓ |
| Service Records and Recordings | | |
| Call Data Recorder (Online view/export/API pull/subscribing the push) | ✓ | ✓ |
| Call Recording (Online playback/download/API pull/subscribing the push) | ✓ | ✓ |
| SIP Telephone Registration | | |
| SIP Telephone Registration | ✓ | ✓ |
| Extension Number Transfer | ✓ | ✓ |
| Bind SIP Telephone to Agent | - | ✓ |
Cloud PBX: hybrid work | Internal Call | | |
| Internal Call | ✓ | ✓ |
Additional Purchases Fee
When the usage exceeds the number of licenses in the annual or monthly subscription package, additional licenses need to be purchased. You can enter the Purchase Page to proceed. Additional purchases can be divided into agent purchases and SIP telephone license purchases. The details are as follows:
Additional Purchase Categories | Additional Billing Items | Prices | Note |
Additional Agent License | Standard - Additional Agent Purchase | Annual Subscription: USD 480/year Monthly Subscription: USD 40/month | To purchase an additional Essential version, you must first purchase the software agent package for the Essential version. To purchase an additional Premium version, you must first purchase the agent package for Premium version software. The expiration date of the additional purchase item is the same as that of the purchased package. |
| Premium - Additional Agent Purchase | Annual Subscription: USD 840/year Monthly Subscription: USD 70/month | |
Additional SIP Phone License | Standard - Additional SIP Phone Purchase | Annual Subscription: USD 180/year Monthly Subscription: USD 15/month | |
| Premium - Additional SIP Phone Purchase | Annual Subscription: USD 252/year Monthly Subscription: USD 21/month | |
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