tencent cloud

Click to Dial button on PC
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Last updated: 2025-04-15 11:35:01
Click to Dial button on PC
Last updated: 2025-04-15 11:35:01
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Prerequisites

1. You have completed the Quick Start (SDK integration).
2. Completed Bring Your Own Phone Number Integration.

Integration Demo

Cloud Contact Center has provided a default call toolbar UI style. After integration, agents can use it directly. Enterprises can also hide the default style and call relevant APIs to develop their own UI.



Integration Methods

1. Integrate the Cloud Contact Center SDK. For specific integration steps, refer to Integration of agent workstation.
2. Call SDK API Call (dial out).

Customize Your Own UI

1. Hide the SDK UI. For details, refer to SDK API UI (Interfaces related to the user interface).
2. Develop the call toolbar style according to your business needs by calling the corresponding SDK APIs (such as hang up, mute, call hold, etc.). For more information, refer to SDK API.

Event Notification

The SDK provides outbound call events and outbound call answer events. Enterprises can listen to events to get timely access to outbound call event information and pop up the corresponding customer information on the business system. For more information, see SDK API Events (Events).
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