Call On-Hold
Last updated:2025-04-01 09:51:49
Description
When an agent puts a call on hold, the user hears a hold prompt and is temporarily unable to hear the agent. Cloud Contact Center allows you to customize the hold experience with either default or custom prompt.
On Hold Prompt
No Prompt: If you choose no prompt, agent will be muted during call on hold.
Custom Settings: user can customize prompt by text to speech or upload a pre-recorded audio file
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