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Service Record Storage and Access
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Last updated: 2024-04-01 16:57:53
Service Record Storage and Access
Last updated: 2024-04-01 16:57:53
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Service Record Free Storage

Cloud Contact Center provides service records related to calls with free storage for 3 months by default. Enterprises can use the API pull or push feature to obtain service records to local storage.

Service record pull

Cloud Contact Center supports pulling service records through the API. You can refer to the API document Access Call Service Records and Recordings for detailed operation steps.

Service records push

Cloud Contact Center supports pushing service records to the enterprise-designated address. Steps for enabling the push feature for service records are as follows. For details on push format, refer to Data Push - Telephone CDR Data Push.
1. Log in to the Tencent Cloud Contact Center Console, click Data and Recordings Management
2. In the data push settings, click Modify, and turn on the Data Push switch:
Push Address: Refer to About Third-Party Provided URL in the Preliminary Explanation of Data Push.
Authentication Approach: Refer to About Authentication in the Preliminary Explanation of Data Push.
CDR Data: For details on the push protocol, refer to Telephone CDR Data Push.
Recording Data: For details on the push protocol, refer to Telephone Call Recording Data Push.




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