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Real-Time Monitoring

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Last updated: 2024-03-28 21:00:06

Log in to the Cloud Contact Center management console, and in the left navigation bar, click Real-Time Monitoring to go to the real-time monitoring page.
Agent Monitoring
Filter telephone agents by skill group, agent status, or agent name. The agent monitoring page automatically refreshes every 20 seconds.
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Skill Group Monitoring
Filter phone skill groups. The skill group monitoring page automatically refreshes every 20 seconds.
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Cloud Contact Center

Real-Time Monitoring

Agent Monitoring

Skill Group Monitoring

Help and Support