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Hardware, Software, and Network Requirements
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Last updated: 2025-04-24 10:43:03
Hardware, Software, and Network Requirements
Last updated: 2025-04-24 10:43:03
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The requirements for hardware, software, and network environment for Cloud Contact Center are as follows:

Hardware Requirements

Computer: The recommended specification is 8 GB memory, with no CPU requirement.
Headset and microphone.

Software Requirements

Microsoft Edge or Google Chrome Browser (version later than 70)
Microsoft Edge
Google Chrome

Network Environment Requirements

1. Phone: digital trunk --> TCCC SIP connection bandwidth
G711: 90.4 kbit/s for each uplink/downlink
G729: 34.4 kbit/s for each uplink/downlink
2. Audio-video: TCCC --> agent workstation network bandwidth
Audio call: 60 kbit/s for each uplink/downlink
Video call: 960 kbit/s for each uplink/downlink
Note
Calculation example: If the SIP encoding is G729 and the call concurrency is estimated at 400, the network bandwidth is: 400 x 34.4 kbit/s = 13.76 Mbit/s.

Assistant Check

You can use your device to access Cloud Contact Center Assistant for device detection, browser detection, and network monitoring. The detection pass is shown in the figure below:



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