Call Hold and Mute
Last updated: 2025-03-31 17:11:06
Call Hold
During a call, staff can click On Hold in Voice module to play the default on-hold prompt. To resume, click Cancel Hold. While on hold, staff can still hear the user.
Mute a Call
During a call, staff can click Mute in the Voice module to Mute their audio while still hearing the user. Click Unmute to resume talking.
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