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Self-Service IVR During Call

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Last updated: 2025-03-31 17:12:51

Defination
During a call, staff can initiate self-service IVR process that is configured by admin, such as playing a product introduction and prompting users to press a key to confirm.
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Guide
1. clicks self-service button, select the target Start Service IVR to initiate.
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2. After self-service is completed, staff can click back to return to the call with the user.
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