- What is Tencent Cloud Contact Center
- Purchase Guide
- New User Home
- Use Case
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Auto Dialer APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Detail Record APIs
- Agent Purchase APIs
- Other APIs
- Outbound APIs
- Data Types
- Error Codes
- Administrator Guide
- Voice Guide
- Role Permission Setup
- IVR Management
- Outbound Number Rules
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Define Agent Status
- Inbound Call Routing and Answering Settings
- Click to dial on PC
- Boosted Keywords
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- User Callback Routing
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Real-Time Monitoring
- Data Analysis
- Voice Guide
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- FAQs
- Legal
- Contact Us
- Glossary
- What is Tencent Cloud Contact Center
- Purchase Guide
- New User Home
- Use Case
- Developer Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Auto Dialer APIs
- CreateAutoCalloutTask
- DescribeAutoCalloutTasks
- StopAutoCalloutTask
- DescribeAutoCalloutTask
- UpdatePredictiveDialingCampaign
- ResumePredictiveDialingCampaign
- PausePredictiveDialingCampaign
- DescribePredictiveDialingSessions
- DescribePredictiveDialingCampaigns
- DescribePredictiveDialingCampaign
- DeletePredictiveDialingCampaign
- CreatePredictiveDialingCampaign
- AbortPredictiveDialingCampaign
- DescribeAgentCruiseDialingCampaign
- SIP Phone APIs
- Call Detail Record APIs
- Agent Purchase APIs
- Other APIs
- Outbound APIs
- Data Types
- Error Codes
- Administrator Guide
- Voice Guide
- Role Permission Setup
- IVR Management
- Outbound Number Rules
- SIP Phone Registration
- Integration with Business System (Inbound Call Pop-Up)
- Define Agent Status
- Inbound Call Routing and Answering Settings
- Click to dial on PC
- Boosted Keywords
- Outbound Call on Dial Pad
- Predictive Outbound Calling
- User Callback Routing
- Call Features
- Customer Satisfaction Evaluation
- Number Privacy Protection
- Real-Time Monitoring
- Data Analysis
- Voice Guide
- Agent Guide
- Voice Agent Guide
- Hardware, Software, and Network Requirements
- Agent Workstation Login
- Agent Workstation
- Agent Status
- Answering Calls and Making Outbound Calls (via Web)
- Call Hold and Mute
- Direct Transfer to Skill Group/Agent
- Call Self-Service
- Entering Extension Number
- Agent Internal Call
- Call Records and Recording
- Modify the mobile number
- Forgetting or Changing Password
- Agent Offline and Log Out
- Voice Agent Guide
- FAQs
- Legal
- Contact Us
- Glossary
Tencent Cloud Contact Center helps you set up a customer contact center with voice, chat, audio and video capabilities. This guide explains how to use the provided SDKs to implement into your system.
Get Started
You can follow these steps for integrated development:
Step | Operation |
1 | |
2 | Inbound / Outbound Configuration Guide |
3 | |
4 | Omni SDKs support different terminals including IOS, Android, Uniapp, Web SDK, please refer to the link for more (It's more convenient to navigate from the sidebar) |
Contact Us
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