API Category
Last updated: 2025-11-11 10:19:36
Agent APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateSDKLoginToken | Creates sdk log-in token | 20 |
| CreateStaff | Creates customer service account | 20 |
| DeleteStaff | Deletes agent information | 20 |
| ModifyStaff | Modifies customer service account | 20 |
| DescribeStaffInfoList | Accesses agent information list | 20 |
| DescribeStaffStatusMetrics | Get Agent Real-Time Metrics | 20 |
| ModifyStaffPassword | Modify agent password | 20 |
| DescribeStaffStatusHistory | Query agent status history | 20 |
| ForceMemberOffline | Force customer service to go offline | 20 |
| RestoreMemberOnline | Restore customer service to go online | 20 |
| SetStaffStatus | Set staff status | 20 |
Skill Group APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCCCSkillGroup | Creates a new skill group | 20 |
| DeleteCCCSkillGroup | Delete a customer service skill group | 20 |
| UpdateCCCSkillGroup | Updates skill group | 20 |
| DescribeSkillGroupInfoList | Accesses skill group information list | 20 |
| BindStaffSkillGroupList | Binds the skill group to which the agent belongs | 20 |
| UnbindStaffSkillGroupList | Unbinds agent's skill group | 20 |
Number APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| BindNumberCallInInterface | Bind number call callback API | 20 |
| BindNumberCallOutSkillGroup | Binds outbound skill group of number | 20 |
| UnbindNumberCallOutSkillGroup | Unbinds the number from the outbound call skill group | 20 |
| DescribeNumbers | Queries the number list | 20 |
| DisableCCCPhoneNumber | Disables number | 20 |
| CreateOwnNumberApply | Create customer's own number integration review | 20 |
| ModifyOwnNumberApply | Modify customer's own number approval form | 20 |
Dual Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCallOutSession | Creates outbound call session (currently only dual call is supported) | 20 |
Automatic Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateAutoCalloutTask | Creates auto-dial task | 20 |
| DescribeAutoCalloutTasks | Batch query automatic outbound call tasks | 20 |
| StopAutoCalloutTask | Stops automatic outbound call task | 20 |
| DescribeAutoCalloutTask | Queries automatic outbound call task details | 20 |
| AbortPredictiveDialingCampaign | Stops predictive dialing task | 20 |
| CreatePredictiveDialingCampaign | Creates predictive outbound call task | 20 |
| DeletePredictiveDialingCampaign | Deletes predictive dialing task | 20 |
| DescribeAgentCruiseDialingCampaign | Query agent cruise-style outbound call task | 20 |
| DescribePredictiveDialingCampaign | Queries predictive outbound call task | 20 |
| DescribePredictiveDialingCampaigns | Queries predictive outbound call task list | 20 |
| DescribePredictiveDialingSessions | Queries predictive outbound call list | 20 |
| PausePredictiveDialingCampaign | Pauses predictive outbound call task | 20 |
| ResumePredictiveDialingCampaign | Resumes predictive outbound call task | 20 |
| UpdatePredictiveDialingCampaign | Updates predictive outbound call task | 20 |
SIP Phone APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateExtension | Creates SIP Phone account | 20 |
| DeleteExtension | Deletes SIP Phone account | 20 |
| ModifyExtension | Modifies SIP Phone account (add agent or skillgroup) | 20 |
| DescribeExtension | Get SIP Phone information | 20 |
| DescribeExtensions | Get SIP Phone list Info | 20 |
| ResetExtensionPassword | Resets SIP Phone Password | 20 |
Call Service Record APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeTelCdr | Get Call Service Records and Recordings | 20 |
| DescribeProtectedTelCdr | Get Protected Call Records and Recording | 20 |
| DescribePSTNActiveSessionList | Get PSTN session list | 20 |
| DescribeCallInMetrics | Get Inbound Real-Time Metrics | 20 |
| DescribeTelSession | Accesses pstn session information | 20 |
| DescribeTelCallInfo | Get Call Consumption statistics by SDKAppID | 20 |
| DescribeSessionDetail | Query call detail | 20 |
Billing APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeCCCBuyInfoList | Get Subscription Billing List | 20 |
Other APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeAIAnalysisResult | Query AI conversation analysis result | 20 |
| CreateUserSig | Create user data signing | 20 |
| HangUpCall | Hangs up the phone | 20 |
| DescribeTelRecordAsr | Pulls session recording to text information | 20 |
| CreateAdminURL | Creates a management access link | 20 |
| DescribeIvrAudioList | Query ivr audio file list | 20 |
| UploadIvrAudio | Upload ivr audio files | 1 |
| TransferToManual | Transfer to human agent | 20 |
Outbound Call APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| AbortAgentCruiseDialingCampaign | Stop agent cruise-style outbound call task | 20 |
| CreateAgentCruiseDialingCampaign | Create agent cruise-style outbound call task | 20 |
| CreateIVRSession | CreateIVRSession | 20 |
Voice AI Agent APIs
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeAILatency | Retrieve the AI duration | 20 |
| DescribeAIAgentInfoList | Retrieve the intelligent agent information list | 20 |
| CreateAIAgentCall | Create an intelligent agent call | 20 |
| CreateAICall | Create AI call | 20 |
| DescribeAICallExtractResult | Query ai call content extraction result | 20 |
| ControlAIConversation | Control AI conversation | 20 |
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