Cloud Contact Center Terminology Update
Last updated:2025-04-07 12:01:11
Dear Tencent Cloud user,
Thank you for your trust and support of Cloud Contact Center (TCCC). We updated the product terminology definitions on March 15, 2025. Details as follows:
Adjustment Item | Before Adjustment | Adjusted |
Console > Application Center tab name | Incoming/Outgoing Calls | Voice (rename only, functionality unchanged) |
Default Role Permissions | Default administrator (own all permissions) Administrator (access to both Management Panel and Workspace for voice channel ) Ordinary agent (access to Workspace for voice channel only) Quality inspector (full access to Workspace and partial access to Management Panel for voice channel) | Super Admin (own all permissions) Voice Admin (access to Management Panel for voice channel only) Voice Staff (access to Workspace voice channel only) |
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