Desk Billing Overview
Last updated: 2025-05-29 15:56:32
Desk provide data storage centers outside Chinese mainland, offered by services with global availability.
Billing Components
Billing includes the package fee and beyond-the-package costs. Specific prices are as shown in the table below.
Billing Mode | Billing Item | Billing Mode | Price |
Package Fee | Standard Desk | Prepaid | 200 USD/month (includes 3 Desk Licenses) |
| Premium Desk | Prepaid | 600 USD/month (includes 3 Desk Licenses) |
Add-on Fees Beyond the Package | Desk License | Prepaid | 50 USD/unit/month |
| AI Agent License (100,000 entries) | Prepaid | Limited-time free |
Package Version Details
The comparison details of the version and features between the free trial package (available for claiming a 7-day free trial twice for each application) and the paid subscription package are as follows:
Core Features | Premium Desk Trial Use | Standard Desk | Premium Desk | |
Plan prices | Overseas Data Storage | 7 + 7 days free trial | 200 USD/month | USD 600/month |
Service Scope | global availability | ✓ | ✓ | ✓ |
Intelligent robot | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
| ✓ | - | ✓ | |
| ✓ | - | ✓ | |
| 3 | 1 | No limit | |
| Amount of Chatbot/AI Agent messages | Limited-time free | | |
| Chatbot concurrency volume | 1 | 3 | 10 |
human customer service | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
| Number of Desk Licenses | Complimentary 3/month Additional Desk Licenses can be purchased, 50 USD/license/month | | |
Data Dashboard & Report | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
Advanced Features | ✓ | - | ✓ | |
| Desk group chat | ✓ | - | ✓ |
| Seamless integration of self-built AI | ✓ | - | ✓ |
| Number of specified languages on the user end | 3 | 1 | No limit |
| Multi-channel/multiple customer service ID Supported total number of ID | 10 | 10 | 200 |
| Multiple Chatbots | 3 | 1 | 3 |
Note:
When purchasing Desk separately, only users and customer service accounts can send/receive messages, with an unlimited number of accounts and DAUs. If you need features such as C2C chat and group chat, please purchase an additional IM package.
Desk prepaid purchase by cycle, with each cycle being one calendar month (i.e., valid from day T to the day before T in the next month), taking effect immediately after purchase.
<Beta Benefits>: Unlimited robot messages for a limited time (limited-time free robot messages). The temporary free deadline for this event is tentatively set as June 30, 2025. The official deadline is TBD. Subsequently, we will promptly release related announcements and notify you in advance via email, SMS, message center, etc. Stay tuned.
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