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Glossary

Session Transfer

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Last updated: 2025-10-16 12:19:06

Feature Overview
﻿Agent can transfer sessions to a specific group or specific member via the transfer icon
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Transfer to Target Member
Click Transfer. In the pop-up window, select Specified Member. You can search by Nickname or Account (the member must be online). Select the target member and click Confirm Transfer.
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Transfer to Target Group
Click Transfer. In the pop-up window, select Specified Group.  Before transferring, you can view the idle status of the members in the target group. Search for the group, select it, and click Confirm Transfer.
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