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DocumentationCloud Contact Center

Delete Customer Service Account

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Last updated: 2025-04-07 11:05:19

API Call Description

The customer service account is the entry for user inquiries, not a live agent. The customer service account is used for the custom development and integration method of "applications/clients". For more detailed information about the customer service account, see Scenario Solutions for Multiple Customer Service Accounts.
Delete the customer service account through this API. Once deleted, it cannot be recovered. Proceed with caution. The customer service account created by default when creating a smart customer service application is not allowed to delete.

Sample Request URL

https://console.tim.qq.com/v4/desk_http_svc/delete_im_agent?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json

Request Parameters

The following table only lists the parameters involved in modification when calling this API and their descriptions. For more details about the parameters, please see REST API Introduction.
Parameter
Description
v4/desk_http_svc/delete_im_agent
Request API.
sdkappid
Assigned SDKAppID in the IM console when creating an application.
identifier
Must be an App administrator account. For more details, see App Administrator.
usersig
Signature generated by the App administrator account. For specific operations, see Generate UserSig.
random
Enter a random 32-bit unsigned integer in the range of [0,4294967295].
contenttype
The request format has a fixed value of json.

Sample Request Packet

{
    "IMAgentUserID": "iamTu5QojCp7TtUAMoLx7Cdt0ucDtHL1"
}

Request Packet Fields

Field
Type
Required
Description
IMAgentUserID
String
Required
UserID of the customer service account.

Response Package Example

{
    "ActionStatus": "OK",
    "ErrorInfo": "",
    "ErrorCode": 0
}

Response Packet Fields

Field
Type
Description
ErrorCode
Integer
Error Code:
0 indicates success.
Non-zero indicates failure.
ErrorInfo
String
Error message.
ActionStatus
String
Result of request processing.

Error Code Description

Unless a network error (for example, 502 error) occurs, the HTTP return code of this API is always 200. The actual error code and error information are represented by ErrorCode and ErrorInfo in the response packet body. For common error codes (60000 to 79999), please refer to the Error Code document. The private error codes of this API are as follows:
Error Code
Description
141000
The application is not a desk application.
141002
Internal error, please retry.
141004
Invalid parameter.
141007
The number of customer service accounts exceeds the maximum limit.
141008
The number of accounts exceeds the maximum limit.

API Debugging Tools

Debug this interface through the REST API online debugging tool.

References

Query one-to-one chat messages (v4/openim/admin_getroammsg)
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