Status Code Explanation for Call
Last updated: 2025-09-12 10:13:05
Call Type | Status Code | endStatusString | Cause Attribution | Status Name | Status Explanation |
Inbound/Outbound Call | 1 | ok | / | Normal call | Call in normal status |
| 211 | clientError | agent side device reason | Client error | Normally due to agent's local device or network issue (e.g., microphone not enabled or microphone is running other app), try restarting browser or checking device |
Inbound call | 17 | seatGiveUp | / | Agent Timeout Transfer | Agent did not answer the call within the specified time and was automatically transferred to another agent in the assigned queue. |
| 100 | blackList | | Blacklist | Admin has configured this contact number in the Blacklist Management. |
| 102 | ivrGiveUp | | User abandoned during IVR | User hang up during inbound IVR process |
| 103 | waitingGiveUp | | User abandoned during queueing | User abandons call during queue (no available agent to serve during customer in queue) |
| 104 | ringingGiveUp | | User abandoned during ring | User hang up during ringing |
| 105 | noSeatOnline | | No agent online | All agents in the transfer queue are currently offline or in a in break status. |
| 106 | notWorkTime | | Non-working hours | User called during non-business hours (can be configured in IVR business hour module) |
| 107 | ivrEnd | | End directly after IVR (no agent intervention) | In the inbound IVR process, the customer journey completes after selecting a branch that does not involve an agent transfer node. |
Outbound call | 108 | restrictedCallee | Callee reason | Callee black list restricted (system-side) | A callee number flagged by the carrier, typically for potentially risky numbers with complaints. |
| 109 | tooManyRequest | other reason | Too many call requests (system-side) | Dial number count exceeds the ISP's frequency limit, unable to call. |
| 110 | restrictedArea | Callee reason | Callout area restricted (system-side) | The number you dialed is in an ISP outbound call blind spot and cannot be called. |
| 111 | restrictedTime | other reason | Callout time restricted (system-side) | Outbound calls are not allowed if the outbound call time exceeds the ISP's regulations (normal hours: 9:00–21:00). |
| 202 | notAnswer | Callee reason | Not answered | Not answered before call end |
| 203 | userReject | Callee reason | Rejected and hung up | Callee proactively hung up and rejected the call |
| 204 | powerOff | Callee reason | Power off | The callee's phone is powered off, unable to connect. |
| 205 | numberNotExist | Callee reason | Number Do Not Exist | Callee number is invalid, do not exist. |
| 206 | busy | Callee reason | Calling | The callee's number is busy and unable to connect. |
| 207 | outOfCredit | Callee reason | Arrears | The callee's number is in arrears and unable to connect. |
| 208 | operatorError | Callee reason | Carrier line exception | Unable to connect due to line failure or temporary maintenance by the carrier. |
| 209 | callerCancel | Caller reason | Caller canceled without ringing | Agent hangs up before ringing |
| 210 | notInService | Callee reason | Out of service area | The callee's number is not in service area. |
| 212 | carrierBlocked | Callee reason | Carrier blocked | Unable to connect due to interception by the carrier for reasons such as premium numbers or blacklist. |
| 213 | callReminder | Callee reason | Call reminder | Dial the callee as prompted: "Call reminder" |
| 214 | callForward | Caller reason | Agent Transfer | Agent manually transfers call during conversation |
| 215 | numberInvalid | Callee reason | Callee number invalid | Dial the callee's number, voice prompt "invalid number", unable to connect. |
| 216 | callRestricted | Callee reason | Call restricted | Dial the callee's number, voice prompt "call restricted", unable to connect. |
| 217 | calleeRestricted | Callee reason | Callee blacklist restricted | The callee's number is restricted by the carrier's blocklist and cannot connect. |
| 218 | areaRestricted | Callee reason | Callee Area Restricted | The callee number is subject to regional restrictions by the carrier and cannot be connected. |
| 219 | promptCallForwarding | Callee reason | Call forwarding | Dial the callee's number, voice prompt "call forwarding", unable to connect. |
| 220 | callerCancelWhileRing | Caller reason | Caller canceled while ringing | Agent hangs up during ringing |
| 221 | callerCancelWithoutRing | Callee reason | Callee Number Error | Callee number error, the call fails to ring for an extended period, caller cancelled. |
Inbound Audio call | 501 | callConflict | User-side issue | User Call Conflict | System terminates the current call when detects a client-initiated new call request or an application conflict. |
| 502 | clientTimeout | User-side issue | Client Timeout Exception | System terminates calls when detecting client unresponsiveness |
| 503 | voipClientError | User-side issue | User Call Disconnected | System terminates the call upon detecting voice stream interruption caused by app switching or screen locking (normally in mobile). |
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