Tag management is a function for maintaining tag names and tag values, which can be used to label documents and Q&A content.
Related Terms
Term
Description
Label name
Business field, e.g., region, product type.
Label - Base term
The field value, e.g., East China, South China.
Label value - Synonym
Alternative terms with the same meaning as the standard value. For example, synonyms for “East China” could include Shandong, Jiangsu, Anhui, Zhejiang, Fujian, Jiangxi, and Shanghai.
File Label Management Access
After entering the knowledge base, click Settings, choose File tag to open the drop down, then click Tag Settings.
Add Label
Label management supports two methods: creating and importing.
Create tag.
click Create to open the Create Tag pane and configure the label name and label value.
click Save. The new tag will be created.
Import tag.
Click Batch Import to pop up the Import label pane.
Click Download Templates, fill in the label content as instructed in the file, then upload the file and click Import Files to batch import tags into Tag Management.
Edit/Delete Labels
Click Edit to modify tag names and values. If a tag is already applied to a document/Q&A, changes take effect after publishing.
Supports both single and batch deletion. Tags already in use cannot be deleted.
Note:
1. Each knowledge base can contain up to 100 tags.
2. A single tag name can have up to 5,000 standard tag values.
3. Each document/Q&A can have up to 10 tag names and a total of 500 tag values.
