Knowledge Management is the feature entrance to manage knowledge base within application in a unified way. Each application has a default knowledge base, only available for this application, with no support for sharing across applications. If necessary, you can add platform-level knowledge base in Knowledge Management to reuse other knowledge content. You can also import File, generate Knowledge Base Schema or adjust Knowledge Base Settings, making it easy for Intelligent Agent to retrieve information more accurately.
Adding Knowledge Base
Each application has a preset default knowledge base, and the data in this knowledge base cannot be referred by other applications. If needed, to add a platform-level knowledge base within the application, click Application > Knowledge > Add Knowledge Base.
If needed, to upload more content in the added knowledge base, return to the console homepage, click Knowledge Base, find the referenced knowledge base and import more knowledge.
Importing Knowledge
The stored data in the Knowledge Base is called knowledge, which includes File, Q&A, and Database. You can import documents, create Q&A or databases in the default knowledge base.
The management module does not support modification of associated shared knowledge bases. If you hope to import more documents into the shared knowledge base, return to the Console, click on the left Knowledge Base, select target and import more knowledge.
Adjusting Knowledge Base Settings
You can adjust the recall mechanism, search scope, and model configuration used by different types of knowledge in the default knowledge base based on actual business needs. For more information, please refer to Knowledge Base Settings Overview.
Canceling Knowledge Base Reference
To disassociate from a certain knowledge base, click Add Knowledge Base, uncheck the targeted knowledge base, then click Confirm to disassociate.
