Hotline
When you have problems using Tencent Cloud, you can call customer service directly to seek appropriate assistance.
Hong Kong (China): +852 800 906 020 (free)
United States: +1 844 606 0804 (free)
UK: +44 808 196 4551 (free)
Canada: +1 888 605 7930 (free)
Australia: +61 1300 986 386 (free)
Ticket System
When you encounter Ops or technical issues, you can log in to Tencent Cloud official website, and follow the interface instructions to submit a ticket. We will respond as soon as possible and look forward to receiving your valuable feedback. The ticket-related entries are as follows:
The ticket status is described as follows:
Unprocessed: A newly submitted ticket, or a ticket received by technical support personnel but the assessment is not yet completed. You can supplement and close unprocessed tickets.
Processing: Technical support personnel has received the ticket and is assessing it, and it is in the process of implementation. You can supplement and close the tickets in progress.
To be supplemented: Technical support personnel has received the ticket and assessed it, but incomplete information is not submitted and needs to be supplemented. You can close the tickets to be supplemented.
Note:
When a ticket in the to-be-supplemented status is supplemented and resubmitted, it will enter the unprocessed status again.
Closed: The ticket is completed, or you have closed the ticket before the technical support personnel takes action.