Overdue Payment Instructions
Last updated:2026-01-30 14:40:39
When your account has insufficient available balance and is unable to complete payment, it will enter arrears status. Arrears may affect the normal operation of the cluster. Please top up promptly.
Monthly Subscription Clusters in Arrears
Alerts
You will receive the following alerts after specifying the recipients and receiving channels in Message Subscription Management.
Alert Type | Description |
Expiration Warning | The cluster will send expiration warnings 7, 5, 3, and 1 day before expiration, as well as on the expiration date. The alerts will notify the Tencent Cloud account creator, global resource collaborator, and financial collaborator via email and SMS. |
Overdue Payment Warning | Overdue payment alerts will be sent on and after the cluster expiration date. The alerts will notify the Tencent Cloud account creator and all collaborators via email and SMS. |
Overdue Payment Instructions
Time | Description |
7 Days Before Expiration | You will receive a renewal reminder. |
on the day of expiration | If your account balance is sufficient and auto-renewal is enabled, the resources will be automatically renewed on the expiration date. |
| If the account is in arrears and unable to renew automatically or manually, it will enter the isolation period on the expiration date. |
Within 7 days after expiration | The cluster status displays "isolated". The cluster works normally. During this period, you can manually renew it. After renewal, the cluster will restore to normal state. The renewal cycle start time of the cluster is the expiration time of the previous cycle. |
More than 7 days after expiration | If the cluster is not renewed within 7 days (including the 7th day) after expiration, the service will be stopped. The system will release resources within about 24 hours after expiration. All data will be cleaned up and cannot be retrieved. When the cluster is terminated, we will notify the creator of Tencent Cloud account and all collaborators via email and SMS. |
Pay-As-You-Go Clusters in Arrears
Alerts
You will receive the following alerts after specifying the recipients and receiving channels in Message Subscription Management.
Alert Type | Description |
Arrears reminder | The system will deduct fees for pay-as-you-go resources at every full hour. When your account balance becomes negative, we will notify the creator of Tencent Cloud account, as well as the global resource collaborator and financial collaborator via email and SMS. |
Overdue Payment Warning | This feature is disabled by default. To enable this feature, see Balance Alert Instructions to subscribe. |
Arrears Handling
In pay-as-you-go mode, the billing period is "daily". The billing system measures your service usage from the previous calendar day and issues a bill on the next calendar day. The service fee is then deducted from your account based on the bill amount.
Starting from the moment when your account balance becomes negative, the cluster can continue to use and billing continues for 24 hours. After 24 hours, Message Queue MQTT will stop serving, unable to send/receive messages, and the console and TencentCloud API cannot be used normally, while resource usage fees continue to generate.
After the service stops, the system performs the following actions on Message Queue MQTT:
Time after Service Suspension | Description |
7 days or less | If the account is topped up and the balance exceeds 0, the billing will resume, and the user can restart MQTT. |
| If the account balance is not topped up to exceed 0, MQTT cannot be restarted. |
Greater than 7 days | If your account balance is not topped up to exceed 0, the pay-as-you-go MQTT resources will be terminated, all data will be cleaned up and cannot be retrieved. When MQTT resources are terminated, we will notify the creator of Tencent Cloud account and all collaborators via email and SMS. |
Notes
After receiving an arrears notification, promptly go to the console Top-up Center to top up to avoid affecting your business.
If you have questions about consumption details, you can review and check your consumption details on the console resource bill page.
If you have questions about specific billing items, refer to Billing Overview for detailed explanations of billing items and billing rules.
You can also set an overdue payment warning manually using the balance alert feature in the billing center. For details, see Balance Alert Instructions.
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