Refund
Last updated: 2025-08-14 11:58:00
Monthly subscription (prepaid): You can return TencentDB for MySQL instances and request a refund (non-full).
Pay-as-you-go (postpaid): After a user apply for a return for TencentDB for MySQL, resources will be withdrawn. As billing is based on your actual resource usage, this process does not involve a refund request.
You can return monthly subscribed and pay-as-you-go instances in the instance list in the TencentDB for MySQL console.
Note：
If a terminated or returned yearly/monthly subscription instance is restored from the recycle bin, it cannot be terminated or returned again within 30 minutes. If you need to terminate or return the instance, perform the operation 30 minutes after it has been restored.
Returning Instances
When a monthly subscription instance is returned and its status has changed to Isolating, it will no longer generate fees.
After a monthly subscribed instance is terminated, its IP resources will be released simultaneously, and the instances cannot be accessed. If the instance has read-only or disaster recovery instances:
Read-only instances will be terminated at the same time.
Disaster recovery instances will disconnect their sync connections and be promoted to source instances automatically.
When a monthly subscribed instance is returned, it is retained in the recycle bin for 7 days, where it cannot be accessed. To restore the instance, go to the recycle bin and renew it.
Upon a pay-as-you-go instance is returned, it is transferred to the cloud database recycle bin, where it is retained for 24 hours. During this period, the instance is inaccessible. If you want to restore the instance, you can initiate a power-on recovery in the recycle bin.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.
Standard Returns
Fees for consumed resources will be deducted from the refund. The remaining amount will be returned to your Tencent Cloud account by the proportion of the cash and voucher amount paid for the purchase.
Standard return policies
Refund amount = Current Orders + Future Orders - Consumed Resources Fees
Current orders: The amount paid for current orders, excluding discounts and vouchers.
Future orders: The amount paid for future orders, excluding vouchers.
Fees for consumed resources are calculated based on the following policies:
For the used part, if the usage has lasted at least one month as of the date of downgrade, fees will be deducted by month; otherwise, fees will be deducted in a pay-as-you-go manner.
The usage is accurate down to the second
If the refunded amount ≤ 0, it is considered 0, and resources are deleted.
Note:
Discounts and vouchers will not be returned.
The refund will be returned to your Tencent account by the proportion of the cash and free credit paid for the purchase.
Instructions on Canceling Renewal Orders
TencentDB for MySQL supports manual or automatic renewal for prepaid yearly/monthly subscription instances. After an instance is renewed, you can cancel the renewal order that does not take effect.
Note:
Canceling the renewal order shortens the expiration time. You can only cancel renewal orders that do not take effect, while effective renewal orders cannot be canceled.
If a configuration adjustment is performed after renewal, the renewal order before the adjustment cannot be canceled.
Refund Amount and Methods
Refund amount = Actual order payment amount
The amount actually paid for an order (cash/free credit/cash vouchers) can be fully refunded, while promo vouchers/discounts cannot be returned.
Related Operations
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