SRE Agent Management
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Feature Overview
Digital Persona Management is used to create and manage digital personas in the AI Workbench. A digital persona is an intelligent Agent with specific Ops capabilities. It can be configured with Skill skills and MCP tools and supports binding automated tasks to achieve unattended Ops. This management feature primarily contains two feature tabs: the Persona List and the Resource Map.
Persona List: View, create, and manage all digital personas.
Resource Map: Manages cloud product instance sets to define the working scope of digital personas.
Note:
AI Workbench is currently an allowlist feature. If needed, you can submit a ticket to contact us for activation.
Prerequisites
Before using this feature, you must complete the following tasks:
Complete service authorization.
Accept the Service Privacy Terms.
When you use the AI Workbench for the first time, an operation page is presented as a pop-up window for both items. You can simply follow the prompts in the pop-up window to proceed. No confirmation is required for subsequent uses.
SRE Agent List
Viewing a SRE Agent
1. Log in to TCOP, choose AI Workbench > SRE Agent in the left sidebar, and then view all created digital personas on the SRE Agent List tab.
2. You can search for persona names using the search box and switch between the List View and Card View. The following information is displayed on the Persona List:
Field | Description |
Avatar and name | The identifier and name of the digital avatar. |
Description | The functional description of the digital avatar. |
Number of tasks. | Number of bound automated tasks. |
Number of Skills | Number of configured Skill skills. |
Update time | Last update time. |
Creating a SRE Agent
Creating a digital persona consists of five steps: Basic Information → Identity Definition → Resource Map → Integration Configuration → Confirmation and Creation.
1. On the SRE Agent List page, click Create SRE Agent to configure the basic information of the digital persona.
The configuration items are described as follows.
Parameter | Required | Description |
Avatar | No | Select the avatar identifier for the digital avatar. |
SRE Agent Name | Yes | The name of the digital avatar, with a maximum of 30 characters. |
SRE Agent Introduction | No | Briefly describe the purpose of the avatar. It is used only for avatar management and does not affect AI analysis performance. |
2. After the configuration is complete, click Next to go to Identity Definition.
3. Configure Identity Definition. Define the persona role through structured fields. The content you enter is injected into the LLM as prompts, helping the platform accurately understand the persona's positioning and task direction. You can use preset templates or custom configurations.
The configuration items are described as follows.
Parameter | Required | Description |
Template Selection | Yes | Select Use Template to quickly apply preset role configurations, or select Custom to manually configure all fields. |
Role Positioning | Yes | Define the identity and role of the persona, for example, "is a senior cloud Ops engineer". |
Job Responsibilities | Yes | The description of the persona's primary work tasks. It is recommended to list specific responsibilities in a numbered list. |
Core Principles | No | The core beliefs and values that the persona must adhere to, for example, "always make judgments based on data". |
Behavior Style | No | The language style and interaction mode of the persona, for example, "concise and clear, prioritizing actionable remediation suggestions". |
Constraint Rules | No | The restrictions and boundaries that the persona must adhere to, for example, "do not perform any high-risk operations, only provide analysis and suggestions". |
Note:
Click One-Click Optimization. The system then uses AI to automatically optimize the currently entered prompt content. The final generated prompt can be previewed in real time on the right side of the page.
4. After the configuration is complete, click Next to go to the Resource Map.
5. Select the instance resource scope for which the digital persona is responsible. The Resource Map can define the persona's working boundaries, restricting its monitoring and analysis to resources within the specified scope.
Parameter | Required | Description |
Resource Map Selection | No | Select a created resource map from the drop-down list. If no suitable resource map is available, click Create Resource Map to create one. |
6. After the configuration is complete, click Next to go to the Integration Configuration.
7. Select Skill, MCP Protocol, and Knowledge base from the Extension Center to grant specific capabilities to the digital persona.
The configuration items are described as follows.
Parameter | Description |
Skill | Select the skill plugins that the digital persona can invoke. By default, all built-in skills (tcop-alarm, tcop-apm, tcop-cls, tcop-prometheus, tcop-rum) are included. You can manage them via Add Skill or Clear All. |
MCP Protocol | Selects the external tool services that the digital persona can connect to. By default, all built-in MCPs (tcop-alarm-mcp, tcop-docs-mcp, tcop-tmp-mcp, tcop-cls-mcp, tcop-apm-mcp, tcop-rum-mcp, tcop-dashboard-mcp, tcop-resource-mcp) are included. You can manage them via Add MCP or Clear All. |
Knowledge base | Selects the knowledge base that the digital persona can search, for RAG-enhanced Q&A. You can configure it via Add Knowledge Base. |
8. After the configuration is complete, click Next to go to the Confirmation and Creation step.
9. After confirming that all configurations are correct, click Create and Enable to complete the creation of the digital persona.
Managing SRE Agent
On the Persona List page, you can perform the following operations on existing digital personas:
Operation | Description |
Enable/Disable | Controls the operational status of the digital avatar. |
Editing an alarm policy | Modifies the name, description, Skill, and MCP configuration of the digital avatar. |
Deleting an alarm policy | Deletes the digital avatar. |
Resource Map
A Resource Map is a logical collection of cloud product instances, used to define the working scope of a digital persona. After a Resource Map is bound, the digital persona monitors and analyzes only the resources within the specified scope.
Viewing the Resource Map
1. Log in to TCOP, choose AI Workbench > SRE Agent in the left sidebar, and then select the Resource Map tab.
2. View the list of created resource maps, which includes the following fields:
Field | Description |
Resource Map Name | The name identifier of the resource map. |
Description | The description information of the resource map. |
Bound SRE Agent | The number of SRE Agents bound to this resource map. |
Included Resources | The number of cloud product instances contained in the resource map. |
Creation Time | Creation time of the resource map. |
Last Update Time | Last modification time. |
Action | Supported operations include View Resources, Edit, and Delete. Note: When you perform a delete operation, the resource configuration data will be deleted. Exercise caution. |
Creating a Resource Map
1. On the Resource Map tab, click Create Resource Map and configure it. The configuration items are described as follows.
Basic Information of Resource Map:
Parameter | Required | Description |
Name | Yes | The name identifier of the resource map. |
Description | No | The description information of the resource map. |
Add the cloud product instances to be included. The following four resource types are supported:
Resource Type | Configuration Item | Description |
Cloud Product Resources | Resource Type | Select the cloud product type. |
| Resource Selection | Select the specific instance object. |
Application Performance Management (APM) | Region | Select the region where the APM business system is located. |
| Business System | Select the business system that needs to be monitored. |
Real User Monitoring (RUM) | Region | Select the region where the RUM business system is located. |
| Business System | Select the business system that needs to be monitored. |
| Application | Select the specific frontend application. |
Prometheus | Region | Select the region where the Prometheus instance is located. |
| Instance | Select the specific Prometheus instance. |
Note:
Multiple records can be added for each resource type. Click the corresponding Add xx Resource button to add a new row.
Click the delete icon at the end of a row to remove that resource configuration.
2. After the configuration is complete, click Create to complete the creation of the resource map.
Managing Resource Maps
In the resource map list, you can perform the following operations on existing resource maps:
Operation | Description |
View Resources | View the list of specific cloud product instances contained in the resource map. |
Edit | Modifying the resource map name, description, or adjusting the included instances. |
Delete | Deletes the resource map. Note: After a resource map is deleted, the digital personas bound to it will no longer be subject to resource scope restrictions. This may cause their monitoring and analysis scope to expand to all resources. Before deletion, confirm whether any digital personas are using the resource map. |
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