tencent cloud


Refund Policies

Last updated: 2024-04-11 16:11:38

    Five-Day Unconditional Refund

    To facilitate the use of the Player SDK, if your purchased License meets the following conditions, Tencent Cloud supports an unconditional refund within 5 days:
    Mobile License not bound to an application package name (including both new additions and renewals binding methods), and Web License not bound to a domain.
    The purchase date of the License is no more than 5 days ago (including the 5th day).

    Refund Policy

    Orders that meet the Five-Day Unconditional Refund policy can submit a refund request via ticket, see Refund Steps for details.
    If there is suspected abnormal or malicious return, Tencent Cloud reserves the right to reject your return request.
    For orders that meet the 5-day unconditional refund policy, the refund amount will be the total payment made at the time of purchase, including the cash account balance, transferred earnings, and gift account balance.
    Rebates and vouchers will not be returned.
    A full refund will be returned to your Tencent Cloud account.

    Refund Steps

    1. Click Submit Ticket to go to the ticket submission page.
    2. In the search box on the right, search for and select "Other Tencent Cloud Products".
    3. Select the problem type as "Feature Consultation".
    4. Go to the ticket creation page, fill in the relevant information, and click Submit Ticket to complete.
    Before returning the resources, please check if they meet the conditions for a 5-day unconditional refund. If they do not, a refund cannot be processed.
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