tencent cloud


Processing for Overdue Payments

Last updated: 2023-10-08 14:49:15
    If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

    Overdue Payments

    The current day's CSS pay-as-you-go daily billing items will be generated the morning of the next day. Bills for the pay-as-you-go monthly billing items will be generated on the first day of the next month. For billing details, see Viewing Bills.
    Tencent Cloud will send you a notification if a payment becomes overdue due to insufficient account balance. If you top up your account balance within 24 hours after receiving the notification (making the account balance greater than or equal to 0), the CSS service will not be suspended. Otherwise, the service will be suspended.
    When a payment in your account becomes overdue, CSS will not terminate any ongoing live streams, which will continue to incur costs as usual.
    If your VOD service is suspended due to an overdue payment, the CSS recording feature will be affected, while related service fees will continue to be billed as usual.

    Service Suspension

    If a payment is overdue and the account balance has not been topped up within the required period (account balance is negative) or contains contents that violate Tencent Cloud’s rules or Terms of Service, CSS has the right to automatically repossess the CSS resources under the account within 60 days after the date of service suspension.
    After your account becomes suspended, VOD files generated by the live recording will become inaccessible, and the screenshots (including the screenshots for porn detection) stored in COS will also be processed according to the overdue accounts policy of COS.
    If a Tencent Cloud account is suspended for containing contents that violate Tencent Cloud’s rules or Terms of Service, the account cannot be recovered.


    If any account is overdue for over 60 days, Tencent Cloud will automatically repossess the CSS resources and regularly clear the CSS data and records (of configurations, service logs, client authorizations, etc.) under that account.
    If you want to deactivate the CSS service and clear the CSS data under your account, please contact your Tencent Cloud representative or submit a ticket.
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